Note: The job is a remote job and is open to candidates in USA. MOGEL is a growing, technology-driven education organization seeking an Enterprise Systems Product Manager to support the strategy, roadmap, and delivery of solutions within the Salesforce ecosystem. The role involves partnering with cross-functional teams to enhance customer support operations and deliver scalable, user-friendly solutions that improve both internal efficiency and external customer experiences.
Responsibilities
- Support the development and execution of the Salesforce product roadmap, aligning priorities with business goals and customer needs
- Partner with business and technical stakeholders to define requirements, use cases, and success metrics
- Drive enhancements to existing functionality and support implementation of new Salesforce capabilities and modules
- Collaborate with admins, developers, and architects to deliver scalable, high-quality solutions
- Facilitate discovery sessions, gather requirements, and guide stakeholders through solution design and delivery planning
- Write and manage epics and user stories, and support backlog grooming, sprint planning, and prioritization
- Monitor system performance and product success using key metrics such as user adoption, defect rates, and delivery outcomes
- Stay current on Salesforce releases and ecosystem trends, recommending improvements and innovations
- Maintain system documentation, release notes, and training materials to support adoption and transparency
- Partner with stakeholders to gather feedback and continuously optimize workflows and user experience
- Ensure solutions align with compliance, policy, and operational requirements
- Contribute to cross-functional initiatives and broader enterprise system improvements
Skills
- Bachelor's degree in Computer Science, Business, or related field
- 4+ years of experience in product management, enterprise systems, or CRM consulting within a SaaS environment
- Minimum 2+ years of hands-on experience working with Salesforce platforms
- Strong knowledge of Salesforce Service Cloud and Experience Cloud required
- Proven experience managing product roadmaps and delivering system enhancements or implementations
- Strong understanding of Agile methodologies (Scrum or SAFe)
- Excellent communication skills with the ability to translate between technical and business stakeholders
- Strong organizational, prioritization, and problem-solving skills
- Self-starter with the ability to manage multiple initiatives in a fast-paced environment
- Experience with Sales Cloud, Revenue Cloud, Enterprise Territory Management (ETM), or NetSuite ERP
- CSPO preferred
- Salesforce certifications (e.g., Administrator, Service Cloud Consultant) preferred
Benefits
- Competitive compensation and growth opportunities
Company Overview