Note: The job is a remote job and is open to candidates in USA. OU Health is a healthcare organization seeking an Epic Application Analyst - Ambulatory to assist in the development, support, and rollout of an Electronic Health Record (EHR) system. The role involves providing technical support, performing maintenance tasks, and collaborating with cross-functional teams to optimize workflow processes and ensure effective system implementation.
Responsibilities
- Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system
- Perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system
- Participate in testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions
- Assist in configuring and customizing the EHR system to meet the specific needs and workflows of healthcare providers and organizations implementing operationally approved optimizations
- Collaborate with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination
- Maintain accurate documentation of system configurations, user procedures, and support issues, contributing to a knowledge base that facilitates efficient problem-solving and knowledge transfer within the team
- Builds strong relationships with core customer base (nurses, physicians, revenue cycle, health information management, core team members, etc.) and facility leadership
- Performs other duties as assigned
Skills
- Bachelor's Degree required
- 3 - 5 years of applicable IT or healthcare experience required
- Epic certification in specified area required
- Analytical, organization, and verbal communication skills
- Ability to work independently and within teams
- Ability to solve problems and understand customer needs
- Understanding of healthcare business process and technology
- Understanding of healthcare workflows and terminology
- Strong desktop tool usage including Word, Excel, and PowerPoint
- Epic Implementation experience preferred
- Multiple Epic certifications preferred
- 5 or more years of applicable IT or healthcare experience required
- Multiple Epic implementation experience preferred
Benefits
- PTO
- 401(k)
- Medical and dental plans
Company Overview