Note: The job is a remote job and is open to candidates in USA. Highspring, formerly MorganFranklin Consulting, is seeking an Epic Certified Analyst to join their Tier 2 Managed Service Division. The role involves configuring, managing, and supporting clinical applications within the Epic electronic health record software for healthcare clients, including handling support tickets and participating in on-call rotations.
Responsibilities
- Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails:
- Collecting, accurately documenting and resolving client trouble tickets and requests
- Participating in after hours on-call rotation
- Leads application build for their areas regarding Epic Upgrades. This includes:
- Nova Note Review
- Nova Note Build
- Unit testing, application testing and integrated testing
- Supporting the go live in a command center setting
- Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
- Mentors junior analysts on Epic build
- Builds strong relationships both with the client and their peers
- Other duties as assigned
Skills
- Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
- Ability to troubleshoot tickets, manage projects, and critically think
- Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems
- Certified in primary application
- Ability to organize daily tasks, analyze data and make decisions based on the data
- Active Epic certification(s)
- Bachelor's Degree and/or equivalent work experience
- Minimum of 2 years of healthcare experience
- Ability to work independently and efficiently from a home office environment
- High-speed internet service
- Work in a distraction free workplace
- Additional certifications in Epic, ITIL, PMP are a plus
- Additional Epic Certifications are a plus
Benefits
- The individual may also be eligible for a variety of bonus and financial incentives based on individual and company performance.
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