Note: The job is a remote job and is open to candidates in USA. Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. They are seeking a Technical Customer Support Representative for Outdoor Power Equipment to act as a communication link between customers and the organization, providing technical support and managing customer inquiries across multiple channels.
Responsibilities
- Responds to customer inquiries via email, phone, or web with correct part recommendations
- Provides technical support on product use, maintenance, and troubleshooting
- Acts as a liaison between customers and product teams
- Attends training to stay updated on new products
- Coordinates warranty/goodwill part shipments
- Assists with internal/external training logistics and event coordination
- Manages training records and issues certificates
- Handles shipping of warranty/goodwill parts
- Performs general administrative duties as needed
Skills
- High School Diploma required or GED equivalent
- Minimum of 6 years' experience dealing with the technical aspects of outdoor power equipment and replacement parts
- Minimum of 2 years' experience working in a customer service capacity or related role with outdoor power equipment products
- Ability to effectively handle a high level of phone and email contact with customers and other employees
- Demonstrates a customer service mindset; strives to provide excellent support no matter the problem or the customer
- Comfortable with dealing warmly, professionally and patiently with all types of customers, able to keep cool, collected demeanor when dealing with the unexpected
- Excellent written and verbal communication skills using technical and non-technical terms
- Associates Degree in Business or a related field a plus
- Basic proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)
Benefits
- Medical, Dental, and Vision Benefits available on day one (no waiting period)
- 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
- Retirement Savings Plus Plan
- Earn up to 120 hours vacation during your first year of service
- Paid holidays and one paid Community Involvement Day available per calendar year
- Tuition reimbursement program
- Global company with small company feel
- Casual work attire
- Complimentary snack and coffee/tea to keep you fueled
- Onsite cafeteria offering a variety of convenient options
- Onsite Physical Therapist
- Onsite Fitness center
- Public Transit access
- Based on geographic location and company performance.
Company Overview