Note: The job is a remote job and is open to candidates in USA. Netomi is the leading agentic AI platform for enterprise customer experience. They are seeking a Finance Operations leader to manage the processes that turn contracts into invoices and ensure efficient billing operations.
Responsibilities
- Own customer billing operations from contract setup through invoice generation, delivery, tracking, and issue resolution
- Manage collections workflow and AR follow-up in partnership with account owners, while maintaining a professional customer experience
- Build and improve finance operating processes across expense management, vendor onboarding, approvals, purchasing controls, and payment operations
- Partner with Accounting to ensure transactions flow correctly into the books and month-end close
- Administer and optimize core tools such as Ramp, Brex, Expensify, billing systems, and related workflows
- Document SOPs, define handoffs, and create KPI dashboards for billing timeliness, collections, vendor turnaround, and process quality
- Identify and implement automation opportunities that reduce manual touches and improve accuracy
- Support contract review from a commercial and financial lens, including pricing, invoicing implications, and approval requirements
- Establish clear ownership and working structure with the existing finance generalist, ensuring accountability is well-defined from day one
Skills
- 6+ years of experience in finance operations, revenue operations, order-to-cash, quote-to-cash, or business operations roles in a software or technology environment
- Strong experience with billing operations, collections, spend management, and workflow design
- Comfort with ambiguity and building processes from scratch in a fast-changing company
- Demonstrated ability to step into an environment with existing team members and establish clarity on roles and ownership
- Strong systems fluency, including Excel/Google Sheets and finance tools such as Ramp, Brex, Expensify, billing platforms, and CRM integrations
- Detail-oriented and operationally rigorous, with strong follow-through and customer judgment
- Excellent cross-functional communication skills
- Experience supporting enterprise contracts or usage-based pricing models
- Experience with data cleanup, finance systems implementation, or workflow automation
- Exposure to SaaS metrics, revenue recognition concepts, or AI software businesses
Company Overview