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Posted Jun 6, 2026

Remote First Notice of Loss (FNOL) Customer Service Representative – Inbound Call Center Specialist with Tiered Bonus & Incentive Program at careerzynith

About careerzynith

careerzynith is a leading player in the subrogation industry, helping insurance carriers and property owners recover costs when damage is caused by a third party. Our mission is to simplify the claims recovery process, allowing our clients to focus on what matters most to them. With a strong emphasis on Process, Results, Culture, and Experience, we have built a reputation for delivering reliable, high‑quality service to both our customers and the partners we work with. As a 4‑year consecutive winner of the careerzynith Top Workplaces award, we pride ourselves on fostering a collaborative, inclusive, and growth‑oriented environment.

Why This Role Matters

Every day, our First Notice of Loss (FNOL) representatives are the first point of contact for engineers, technicians, and field operators who need to report property damage. By accurately capturing critical information, you enable the subrogation team to pursue rightful compensation quickly and efficiently. Your work directly impacts the financial health of our clients and helps maintain the integrity of the insurance ecosystem.

Position Overview

This is a fully remote, full‑time position that offers flexible scheduling across a 24/7/365 operation. You will join a dynamic team that values efficiency, accuracy, and exceptional customer service. In addition to a competitive base salary, careerzynith provides a tiered bonus structure and a daily incentive program that reward high performance and consistent quality.

Key Responsibilities

Tiered Support Bonus System

careerzynith rewards your dedication with a structured bonus program based on total fees generated each month. Bonuses are paid per pay period on the paycheck following the period in which they are earned.

FNOL Incentive Program

High‑performing FNOL team members can earn additional daily incentives. For each day you meet or exceed the set standards for talk time, not‑ready time, and service level, you will receive $10, calculated daily and paid on the 5th of the following month.

Essential Qualifications

Preferred Qualifications & Skills

Compensation, Benefits, and Perks

careerzynith offers a comprehensive benefits package designed to support your health, financial security, and work‑life balance.

Culture & Work Environment

At careerzynith, we believe that a supportive culture fuels high performance. Our remote workforce enjoys a casual, comfortable atmosphere while staying connected through regular virtual town halls, team‑building activities, and an open‑door communication policy. We celebrate achievements through company‑wide events, both virtual and in‑person, and encourage employees to give back to their communities through organized volunteer opportunities.

Career Growth Opportunities

careerzynith is committed to helping you advance your career. As you master the FNOL role, you can explore pathways into:

We provide mentorship programs, internal mobility options, and tuition assistance to ensure you have the tools you need to achieve your professional goals.

Application Process & Next Steps

If you are a motivated, detail‑oriented individual with a passion for delivering exceptional customer service, we invite you to apply today. Please note that only candidates residing in the United States (excluding California, North Carolina, Washington State, Illinois, and Oregon) are eligible for this role. All applicants will undergo pre‑employment drug screenings and criminal background checks.

To submit your application, click the link below. We look forward to reviewing your qualifications and potentially welcoming you to the careerzynith family.

Equal Opportunity Employer

careerzynith is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.