Note: The job is a remote job and is open to candidates in USA. Marriott International is the world’s largest hotel company, and they are seeking a FLEX Senior Manager, Salesforce Administrator to support and scale their Digital Services Salesforce ecosystem. This role involves managing Salesforce configurations, delivering scalable solutions, and ensuring platform governance and best practices.
Responsibilities
- Own the configuration and administration of Salesforce Sales/Service Cloud and Digital Experience sites supporting Commercial Services
- Manage standard and custom objects, fields, page layouts, flows, validation rules, record types, and automation to support workflows
- Support configuration of user access, permissions, profiles, and sharing models to ensure appropriate security and data visibility
- Monitor platform health, performance and adoption
- Translate business needs, enhancements and defects into technical requirements
- Build complex automation using Flow, approval processes, and business rules
- Partner with developers for custom solutions and integrations
- Serve as an escalation point for complex system issues, bugs, and data integrity concerns
- Monitor system performance, troubleshoot errors, and support incident resolution in coordination with internal teams and vendors
- Support UAT efforts, releases, and change validation to ensure system stability
- Build and maintain Salesforce reports and dashboards to support Commercial Services KPIs
- Ensure data accuracy across enrollments, service records, and reporting views
- Enforce platform standards, best practices, and configuration governance across Commercial Services
- Create and maintain system documentation, configuration guides, and admin reference materials
- Support internal enablement efforts by assisting with training and demos
- Proactively recommend platform improvements and optimization opportunities
- Partner with cross‑functional stakeholders (IT, Security, Legal, Analytics, Finance) to support platform compliance and roadmap initiatives
Skills
- Bachelor's degree preferred; 10+ years of relevant work experience required in lieu of Bachelor's degree
- 6+ years of hands-on Salesforce Administration experience, including Sales and Service Cloud
- Strong experience configuring lighting web components, flows, automation, reports, dashboards, and security models
- Proven ability to support complex, multi stakeholder Salesforce implementations in an enterprise environment
- Salesforce Administrator Certification (ADM 201) required; Advanced Administrator preferred
- Experience collaborating with product owners, developers, and business teams in Jira or similar Agile tool
- Exposure to Salesforce security, SSO, or RBAC concepts in enterprise environments
- Strong analytical, documentation, and troubleshooting skills
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave
- Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually
- Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions
Company Overview
Company H1B Sponsorship