Note: The job is a remote job and is open to candidates in USA. Deposyt is a growing fintech company focused on providing human and transparent payment processing support. The Frontline Customer Support Advocate will serve as a primary contact for merchants, assisting with operational questions, payment concerns, and troubleshooting while fostering trust and communication.
Responsibilities
- Assisting merchants with account questions and operational issues
- Troubleshooting platform and payment-related concerns
- Communicating professionally across phone, email, and chat
- Escalating complex situations appropriately
- Building trust with merchants through clear communication and accountability
- Identifying patterns, gaps, and recurring merchant concerns
- Deepening your knowledge of fintech operations and payment processing
- Supporting the long-term success and retention of merchants
Skills
- Minimum 2 years of merchant services experience
- Strong written and verbal communication
- Reliable remote work setup
- Ability to learn quickly and work independently
- Professionalism under pressure
Benefits
- Fully remote position
- PTO after 90 days
- Company contribution toward healthcare, vision, and dental coverage
- Future 401(k) opportunity
- Fintech education support
- Internal advancement opportunities
- Performance-based financial incentives
- Long-term growth pathways
Company Overview