Note: The job is a remote job and is open to candidates in USA. KTek Resourcing is seeking an IAM Operations Lead responsible for end to end IAM operational delivery for clients. The role ensures stable services and effective customer communication while leading a high performance IAM operations team.
Responsibilities
- Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification
- Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements
- Lead operational governance, audits, and compliance reporting aligned to Client requirements
- Prepare and present weekly/monthly service reports and lead customer service review meetings
- Act as the escalation point for critical IAM incidents and operational risks
- Drive operational discipline across ITSM processes (Incident, SR, Problem, Change)
- Build, manage, and mentor a high performance IAM operations team (onshore/offshore)
Skills
- IAM, PAM technologies and ITIL process
- 5-6 years of IAM Cybersecurity operations lead
- 8+ years in IAM / Security operations with customer facing delivery experience
- Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification)
- Proven experience in operations governance, KPI tracking, and stakeholder management
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