Note: The job is a remote job and is open to candidates in USA. Encompass Technologies is revolutionizing how technology supports the modern beverage industry. The Implementation Consultant supports the Professional Services team in delivering Encompass solutions aligned with customer goals, collaborating with customer success and enhancing product knowledge and onboarding methods.
Responsibilities
- Work as part of a project team to implement Encompass products aligned to our customers’ desired workflow (jobs to be done)
- Working from a high level design, lead customers through decisions which will inform system configuration
- Understand and communicate the value of platform capabilities in the context of our customers' needs
- Be a product and industry subject matter expert who can direct customers to analytics and reports to demonstrate business outcomes
- Gather customer information to help troubleshoot implementation related issues as they arise. This might require conducting additional research to identify root causes and coordinate a plan to resolve or mitigate the issue
- Use documentation and reference materials to enhance customer success, align with internal implementation configurations, and provide feedback for improving documentation
- Collaborates with internal teams (data migration, EDI, integration, etc.) to ensure projects meet deadlines, tests product fixes and new features
- Accomplish your assigned work within project parameters (deadlines, budgeted time and scope)
- Record time accurately and achieve billable utilization targets
Skills
- Bachelor's degree or equivalent relevant experience
- 3+ years experience leading implementations for ERP, warehouse management, account/financial, and/or beverage production software solutions and delivery methods
- Utilize outstanding communication and presentation skills to contribute to projects while managing multiple priorities and activities to completion
- Use basic tools including MS Office, Visio, Google Suite, etc
- Logical mindset and ability to follow structured delivery approaches, processes, and solution logic
- Previous experience in the beverage distribution or production industry
Benefits
- Bonus
- Benefits
- Hybrid organization and are open to remote work
Company Overview