Note: The job is a remote job and is open to candidates in USA. Trillium Health Resources is a Tailored Plan and Managed Care Organization serving 46 counties across North Carolina. They are seeking an Instructional Design and Development Coordinator responsible for designing and developing online and hybrid training for Trillium Members, Providers, and Staff, along with managing the Learning Management System.
Responsibilities
- Configure, operate, maintain, and support the My Learning Campus LMS, ensuring performance, scalability, usability, and data integrity
- Serve as the primary point of contact for LMS support, coordinating with vendors, internal teams, and users to troubleshoot system access, course deployment issues, and technical challenges
- Manage day‑to‑day LMS functions including creating and maintaining courses, events, sessions, curricula, assignments, evaluations, and assessments
- Monitor system performance, user activity, and data quality; recommend improvements and enhancements based on analytics and system behavior
- Develop and maintain system integrations between the LMS and other platforms
- Ensure configuration decisions consider cross‑functional impacts on workflows, reporting, and user experience
- Design, develop, and refine digital learning content using LMS capabilities, instructional design methodologies, and adult learning principles to support knowledge development, skill building, and performance improvement
- Analyze existing learning materials, curricula, and resources to improve learner engagement, accessibility, and alignment with intended learning outcomes. Create instructional graphics, user interfaces, and digital learning assets in collaboration with content development resources to enhance the overall learner experience
Skills
- High School Diploma/GED and six (6) years of experience in instructional design, eLearning development, curriculum development, or training program creation; OR
- Associate's degree and four (4) years of experience in instructional design, eLearning development, curriculum development, or training program creation; OR
- Bachelor's degree and two (2) years of experience in instructional design, eLearning development, curriculum development, or training program creation; OR
- Equivalent combination of higher education/experience
- Experience developing curriculum, instructional materials, or educational content in Spanish highly preferred
- Must have a valid driver's license
- Must reside within Trillium's catchment area which includes North Carolina counties: Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, Warren, Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, Wilson, Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, Wayne, Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, Scotland, Anson, Guilford, Montgomery, Randolph, and Richmond
- Must be able to travel within catchment as required
- Bachelor's degree in Instructional Technology, Instructional Design, Informational Technology, and Business Administration. Master's degree preferred
- Experience in Project Implementation; IT application programming or data and systems integration; Adobe Creative Suite; administration of a Learning Management System (LMS) platform and experience in developing reports within a Learning Management System
- Certified Professional in Training Development (CPTD), Offered by the Association for Talent Development (ATD); Certified Instructional Designer/Developer (CIDD): Offered by the International Society for Performance Improvement (ISPI); Articulate Certified Training Partner (ACTP); Certified Professional in E-Learning (CPE): Offered by the Learning and Performance Institute (LPI). Certified Learning Professional (CLP): Offered by the Learning and Performance Institute (LPI); or Certified Professional in Training Management (CPTM): Offered by Training Industry, Inc., or equivalent certifications
Benefits
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
- Typical working hours: 8:30 am 6:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Company Overview