Note: The job is a remote job and is open to candidates in USA. Agero, Inc. is a leading provider of digital driver assistance services, aiming to enhance the vehicle ownership experience through innovative technology. The Instructional Designer will develop and evaluate learning solutions tailored to various business initiatives, focusing on improving associate performance and driving business results.
Responsibilities
- Develop innovative design solutions using technology and non-technology methods to create asynchronous/synchronous/blended learning solutions, Instructor Led Training, job aides, facilitator guides/resources, etc
- Develop learning solutions using a variety of tools including: e-learning software, virtual learning platforms, AI enabled technologies, and standard Agero templates
- Design assessments to validate learning and learner’s ability to apply newly learned skills and behaviors. Use the results of those assessments to improve learning programs
- Using various scorecard metrics and results, measure the impact of improved skills/behaviors against desired business results. Adjust learning experiences where necessary
- Simultaneously lead multiple projects of varying size using project management tools and processes
- Engage with business unit SMEs to ensure the accuracy of all learning content
- Partner with colleagues across the Enterprise to identify opportunities for improving business performance through learning programs, tools and resources. Action those findings to drive improvement
- Facilitate Train the Trainer Sessions and training as required by the business needs
Skills
- College Degree or equivalent work experience
- 4-7 years of experience designing and developing engaging, effective learning programs
- 2 - 4 years experience as an engaging facilitator
- Proven experience working in, or supporting, a dynamic high-volume service or sales organization where flexibility is a core skill
- Strong experience project managing the analysis, design, development, implementation, and evaluation of learning programs and initiatives
- Experience using e-learning and distance learning tools required
- Formal training in Instructional Design, job aid design, adult learning theory, delivery systems and evaluation techniques
- Moderate proficiency in Articulate Storyline
Benefits
- Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- 401(k) plan with company match and tuition assistance to support your future goals.
- Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Company Overview