Note: The job is a remote job and is open to candidates in USA. Stride, Inc. is seeking an Entry-Level Access Provisioning Technician to support the IT Service Desk and Identity & Access Management functions. This role focuses on fulfilling user access requests, maintaining account permissions, and ensuring timely onboarding and support of internal systems.
Responsibilities
- Process user access requests for systems such as PowerSchool and Salesforce
- Determine whether to create new accounts or modify existing accounts, based on request details
- Ensure proper access permissions are assigned based on role or request
- Troubleshoot access-related issues (e.g., users unable to log in or missing permissions)
- Work within ticketing systems to manage access and service requests
- Update tickets with progress, comments, and resolution details to keep stakeholders informed
- Follow established workflows for incident and request lifecycle management
- Escalate complex provisioning issues when needed
- Assist with onboarding activities, including ensuring new hires receive system access
- Coordinate provisioning needs tied to hiring and contractor lifecycle events (e.g., start/end dates and renewals)
- Support offboarding by removing or adjusting access appropriately
- Work with multiple IT and business teams to fulfill access needs (e.g., ITSD, Learning Systems, HR-related processes)
- Participate in meetings related to provisioning workflows and system issues
- Help identify gaps in provisioning workflows or ticket routing (e.g., missing provisioning tickets in reporting)
- Document access changes and temporary workarounds when required for audit or tracking purposes
- Follow internal security and compliance requirements when granting access
- Maintain accurate records of provisioning actions
Skills
- Basic understanding of IT Service Desk operations
- Familiarity with account provisioning concepts (user accounts, permissions, access control)
- Familiar with Service Level Agreements (SLAs) and meeting established response and resolution timelines
- Ability to follow structured processes and workflows
- Strong attention to detail when handling access requests
- Written and verbal communication skills for cross-team collaboration
- Bachelor's Degree in any technology related field
- Exposure to ticketing systems (e.g., ServiceNow or similar)
- Experience supporting enterprise systems such as PowerSchool
- Experience supporting enterprise systems such as Salesforce
- Experience supporting enterprise systems such as Email systems / Office platforms
- Exposure to identity and access management environments or teams (e.g., IAM or ITOPS Access Provisioning roles referenced in staffing data)
Company Overview