Note: The job is a remote job and is open to candidates in USA. Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. The Lead Research Enablement Analyst will help build scalable onboarding and education programs for customers, while also creating dashboards and analyses to understand customer health and support efforts.
Responsibilities
- Own onboarding programs and early enablement content for new customers
- Maintain deep knowledge of new platform capabilities, data releases, and product enhancements, and communicate those updates to customers through scalable enablement programs
- Build and deliver training content, webinars, workshops, and educational resources focused on EHR data, real-world evidence, and the Truveta Platform
- Work directly with customers, including strategic accounts, to help users maximize value from the platform
- Advise customers on EHR-based study design, cohort definition, data interpretation, and analytical best practices
- Develop and maintain adoption reporting, customer usage analyses, and support trend reporting that help improve enablement programs and identify opportunities for proactive customer engagement
- Partner with Product, Engineering, Support, Success, and Analytics teams to improve customer experience, operational efficiency, and organizational visibility
Skills
- 4+ years of experience working with EHR, claims, or other real-world healthcare data and relational databases
- 3+ years of experience in customer enablement, customer success, analytics, solutions consulting, research support, or a related customer-facing role
- Strong SQL skills and proficiency in Python and/or R
- Experience building dashboards, reporting frameworks, analytical tools, or customer health metrics
- Demonstrated ability to explain complex technical and analytical concepts to both technical and non-technical audiences
- Experience supporting healthcare research, analytics, or evidence-generation initiatives
- Strong cross-functional collaboration skills and comfort operating in ambiguous, fast-paced environments
- Proven ability to independently drive programs, influence stakeholders, and deliver scalable solutions
- Experience working with healthcare researchers, biostatisticians, epidemiologists, health systems, or life sciences organizations
- Comfortable creating and recording high quality training videos for our Learn page
- Experience mentoring analysts, leading analytical initiatives, or helping build analytics and enablement capabilities
- Experience developing customer onboarding, training, or enablement programs at scale
- Experience with Spark-based computing environments
- Peer-reviewed publications, abstracts, or other demonstrated research experience using EHR or claims data
- Startup or high-growth company experience
Benefits
- Great benefits package
- Comprehensive benefits with strong medical, dental and vision insurance plans
- 401K plan
- Professional development & training opportunities for continuous learning
- Work/life autonomy via flexible work hours and flexible paid time off
- Generous parental leave
- Regular team activities (virtual and in-person)
- Incentive pay
- Stock options
Company Overview