Note: The job is a remote job and is open to candidates in USA. IonQ, Inc is the world’s leading quantum platform and merchant supplier, delivering integrated quantum solutions across computing, networking, sensing, and security. The Network Operations Manager will oversee and maintain IonQ's global corporate network infrastructure, ensuring operational excellence and security while managing critical scale initiatives and M&A network integration.
Responsibilities
- Oversee the implementation, monitoring, maintenance, and support of IonQ’s global LAN, WAN, Wireless, and VPN infrastructure to ensure maximum availability, security, reliability, and performance
- Configure, manage, and lifecycle network hardware (routers, switches, firewalls, load balancers, wireless controllers) from major vendors (e.g., Arista, Fortinet, Juniper, Palo Alto). Manage relationships, procurement, and work reviews with hardware and software vendors
- Participate in an on-call rotation for critical network issues and guide the team in resolving Escalated Tier 1/2 helpdesk issues. Maintain immaculate, up-to-date network diagrams, configurations, and procedural documentation
- Establish and manage a robust on-call rotation schedule to ensure 24/7 coverage for critical network issues
- Establish and maintain robust documentation ensuring high-quality support for our customer base
- Standardize the capture of root-cause solutions, translating resolved issues into accessible, global knowledge-base articles for cross-functional teams
- Provide expert administration and governance for the corporate IT network ecosystem, while actively mentoring and upskilling junior administrators, Help Desk staff, and extended contractor teams
- Lead the operational roadmap for integrating diverse, newly acquired subsidiaries into a unified IonQ infrastructure
- Design and execute a repeatable, templated site deployment blueprint to guarantee 100% network, identity, and hardware readiness in lockstep with business timelines
- Stage and deploy network infrastructure for office buildouts, expansions, and maintenance, requiring occasional travel to other domestic or international IonQ locations
- Actively participate in the rollout of Zero Trust architecture and network segmentation. Collaborate with internal systems teams to align network access with modern Identity and Access Management (IAM), cloud directory platforms (e.g., JumpCloud/Okta), managed-device strategies (MDM), and Conditional Access Policies
- Ensure all corporate network infrastructures and subsidiary integrations strictly adhere to CMMC and SOC2 Type II compliance frameworks and industry best practices when necessary
- Segregate and maintain network boundaries that meet strict federal standards for safeguarding CUI (Controlled Unclassified Information) and adhering to ITAR (International Traffic in Arms Regulations) export controls
- Maintain and audit network configurations to ensure continuous compliance with CMMC (Cybersecurity Maturity Model Certification) and NIST SP 800-171 frameworks across all corporate environments and newly acquired subsidiaries
- Maintain and evolve the rigid security perimeter around our core quantum computing resources, ensuring tightly managed access via secure VPNs and IP-restricted gateways
Skills
- 7-10 years of experience in network engineering and administration, with at least 3-5 years in leadership, project management, or operations management capacity handling multi-site or complex corporate environments
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical work experience
- Deep understanding of core networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, and routing protocols (OSPF, BGP)
- Strong hands-on experience configuring and managing enterprise firewalls (e.g., Fortinet, Palo Alto Networks), secure VPN tunneling, and access control lists
- Practical experience building, auditing, or maintaining networks within highly regulated frameworks such as SOC2 Type II or CMMC
- Familiarity navigating migrations from traditional On-Prem Active Directory domains to modern, identity-driven cloud directories (e.g., JumpCloud, Okta) and Conditional Access Policies
- Exceptional interpersonal skills with a proven track record of collaborating effectively with subsidiary IT leads, internal stakeholders, and external vendors during stressful infrastructure transitions
- Ability to participate in an after-hours on-call rotation and travel occasionally to other IonQ manufacturing or office sites
- Relevant advanced industry certifications (e.g., CCNP, PCNSE, NSE 4–7)
- Experience working in high-security, high-tech industries (e.g., Aerospace, Defense, or Deep Tech)
- Experience with cloud-native networking environments (e.g., Google Cloud Platform, AWS)
- Knowledge of network automation tools and scripting languages (e.g., Python, Ansible) to drive operational efficiency
Benefits
- Base, bonus, equity, and a range of benefit options found on our career site
- Comprehensive medical, dental, and vision plans
- Matching 401(k)
- Unlimited PTO and paid holidays
- Parental/adoption leave
- Legal insurance
- A home technology stipend
Company Overview