Note: The job is a remote job and is open to candidates in USA. Liberty Dental Plan is a mission-driven organization focused on delivering operational excellence in healthcare. The Market Operations Coordinator plays a critical role in ensuring client reporting and deliverables are completed accurately and on time, while supporting client-facing initiatives and maintaining organized documentation.
Responsibilities
- Coordinate the client reporting process, partnering with internal teams to ensure accuracy, timeliness, and alignment with client expectations
- Identify and help resolve discrepancies in reporting, escalating complex issues as needed
- Act as a liaison between Client Services and internal departments to facilitate communication and follow-through
- Assist with client-related deliverables, including fulfilling requests and supporting Account Executives and Sales Coordinators
- Maintain accurate and organized client account documentation, including reporting schedules and trackers
- Ensure consistency and accessibility of operational records
- Proactively identify and resolve routine operational issues
- Contribute to process improvements by streamlining workflows, enhancing communication, and increasing efficiency
- Support the development and refinement of procedures and documentation
Skills
- 2+ years of experience in administrative support, project coordination, or healthcare operations required
- Strong interpersonal and relationship-building skills across teams
- Clear and professional written and verbal communication
- Excellent organizational and time management abilities with attention to detail
- Ability to manage multiple priorities and deadlines effectively
- Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Proactive, collaborative, and service-oriented mindset
- Associate degree in Business, Healthcare Administration, Public Health, or related field preferred, or an equivalent combination of education and experience
- Prior experience in managed care or health insurance strongly preferred
- Experience with project tracking tools or CRM systems preferred
Benefits
- Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options - including an HDHP with HSA eligibility.
- 100% employer-paid dental insurance and low-cost vision coverage for employees and dependents.
- 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice.
- Short-term disability and a variety of voluntary benefits, including accident, critical illness, and hospital indemnity insurance.
- Generous paid time off, including vacation and sick leave with rollover options, plus 10 paid company holidays and a wellness day.
- Additional benefits including company-paid life insurance, tuition reimbursement, an employee perks program, and flexible work options for eligible positions.
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