Note: The job is a remote job and is open to candidates in USA. Basata is rethinking the way healthcare practices get work done with AI-powered tools. They are seeking a tech-savvy Medical Assistant to support specialty clinic partners by owning workflow documentation, coordinating implementations, and ensuring operational efficiency post-go-live.
Responsibilities
- Build and own clinic-specific workflow documentation for your assigned accounts from day one — capturing front-desk intake processes, referral handling protocols, fax routing logic, and staff escalation paths in a format the broader team can use
- Keep documentation current as workflows evolve post-go-live: version it, flag changes, and ensure the Implementation Workflow Workbook reflects ground truth across your assigned practices
- Translate messy, verbal clinic knowledge into clean, auditable process maps that support onboarding, BPO agent training, and product configuration
- Serve as the operational layer during active implementations — partnering with the Partner Integration team to complete go-live readiness checklists, coordinate EMR access and staff training, and surface blockers before they become delays
- Support go-live gate sign-off by confirming clinic-side workflows are documented, staff are trained, and the practice is operationally ready to go live with Emma AI Calls, Documents & Fax AI, and/or ACR
- Act as the clinic-facing point of contact during the transition period, translating between what Basata’s tools do and what the clinic’s staff need to change about how they work
- Own the day-to-day operational health of your assigned clinic accounts post-go-live — monitoring for workflow drift, catching edge cases the AI isn’t handling correctly, and flagging escalation-worthy issues before they surface in a review
- Conduct regular touchpoints with clinic staff to assess workflow adherence, identify friction points, and gather ground-level feedback that feeds back into product and process improvement
- Serve as the primary liaison between your assigned clinics and the BPO agent team, ensuring agents have the account-specific protocols, scripts, and escalation instructions they need to operate accurately
- Monitor BPO work product for your accounts: review queue outputs, flag accuracy issues, and work with Operations leadership to address quality gaps before they impact clinic relationships
- Ensure BPO agents are properly onboarded to any new account assigned to your pod — covering system access, EMR environment, and clinic-specific protocols — and maintain the documentation that makes that onboarding repeatable
Skills
- Minimum 2–3 years of experience as a Medical Assistant or in a similar healthcare support role, preferably in a specialty practice setting
- Strong working knowledge of front-desk and back-office operations — referral intake, fax management, scheduling, and EMR documentation
- Proficient in electronic health records (EHR) systems; comfort with NextGen, AthenaOne/Athena Practice, ModMed, or similar platforms is a plus
- Instinct for documentation — you don't just do the work, you write down how it works so someone else could pick it up tomorrow
- Comfortable working alongside AI tools and BPO support teams; able to QA outputs and identify when something's off
- Excellent communication and interpersonal skills; you build trust with clinic staff quickly and can navigate change management conversations without flinching
- Highly organized and detail-oriented; you manage multiple accounts in parallel without dropping threads
- Self-starter with a strong work ethic and genuine willingness to travel to clinic sites across the country
Company Overview