Note: The job is a remote job and is open to candidates in USA. Nelnet is a diversified and innovative company committed to enriching lives through the power of service. They are seeking an IT Program Administrator to manage the technical health and governance of the Atlassian Cloud ecosystem, with responsibilities including administration of Jira and Confluence, and supporting change management activities across NDS IT.
Responsibilities
- Administer NDS's Atlassian Cloud platform (Jira, Confluence) at a system health and governance level
- Write and maintain scripts (Python and/or Groovy/ScriptRunner) and advanced Jira Automation rules to support platform workflows
- Evaluate and develop cloud-native automation solutions (Jira Automation, Forge, REST API integrations) as legacy ScriptRunner capabilities are assessed and transitioned
- Partner closely with development teams and leadership to support active products and ensure adherence to standards
- Perform value stream mapping for processes owned within NDS IT, with a focus on streamlining Atlassian-supported workflows and eliminating waste
- Mentor other Atlassian administrators toward cloud platform competency, and build knowledge transfer materials to reduce single-person dependencies
- Support and facilitate change management activities associated with process, tool, and governance changes across NDS IT
- Ensure users have access to the training they need on Program Office tools — facilitating and coordinating training resources, not necessarily delivering it directly
- Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs
- Interpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in lifecycles, policies, and procedures, and work with stakeholders to close those gaps
- Document processes and procedures in an organized, user-friendly format
- Provide clear and concise verbal and written communication tailored to the appropriate audience — technical and non-technical
Skills
- Bachelor's degree or equivalent combination of education and relevant experience
- 2+ years of Jira and Confluence administration experience at a system health
- Demonstrated experience with Atlassian Cloud (not exclusively data center)
- Scripting experience: Python and/or Groovy (ScriptRunner); willingness to learn Forge
- Ability to read and write advanced Jira Automation rules
- Experience with SSO and identity integration (SAML, SCIM, Okta, Azure AD, or equivalent)
- Experience designing and implementing workflows, dashboards, and Kanban or Scrum boards
- Familiarity with the full software development lifecycle (SDLC), including Agile or other iterative methodologies
- Hands-on experience with AI tools used in a professional setting, with a genuine willingness to deepen that fluency
- Proven experience collaborating across multiple functional areas to achieve shared business objectives
- Experience working in a team-based, collaborative environment
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to create and interpret analytical reports and performance metrics
- Experience with AI tools such as Rovo or Claude Code
- Exposure to AI governance, agentic systems, or AI-specific SDLC requirements
- Experience with large-scale change management initiatives; change management certification (Prosci, CCMP, or equivalent)
- Knowledge of compliance frameworks such as NIST and CMMI
- Experience creating and utilizing performance metrics for individuals or teams
- Experience with Power BI for reporting and dashboard development
- Familiarity with process improvement techniques such as value stream mapping or other Lean methodologies
- Atlassian certification at the cloud administrator level or equivalent
- Experience supporting a data center-to-cloud migration
Benefits
- Medical, dental, vision, HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- A robust wellness program
- Hybrid work environment that accommodates both in-office and remote work
- Standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office
Company Overview