Note: The job is a remote job and is open to candidates in USA. Vero Networks is dedicated to providing affordable and reliable broadband services to underserved communities. The NOC Engineer – Tier III is responsible for ensuring network reliability and performance while leading troubleshooting efforts and mentoring junior staff.
Responsibilities
- Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services
- Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution
- Coordinate escalations with internal engineering, field operations, and external vendors
- Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems
- Conduct proactive network performance analysis, capacity planning, and optimization
- Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel
- Oversee change management, upgrades, and maintenance windows to minimize service impact
- Maintain detailed documentation, runbooks, and process improvements for network operations
- Ensure SLA adherence, service availability, and MTTR targets are consistently achieved
Skills
- 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments
- Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet)
- Hands-on experience with: Juniper (Junos), Cisco, and MikroTik platforms
- Calix XGS-PON and access/aggregation network management systems
- Fixed wireless and LTE platforms such as Cambium, Telrad, or similar
- Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus)
- Strong understanding of network monitoring, alerting, and telemetry tools
- Proven ability to lead technical response during major incidents and guide NOC teams through resolution
- Must be authorized to work in the United States
- This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment
- This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time
- Bachelor's degree in computer science, IT, or equivalent experience preferred
Benefits
- This is a Remote position.
- Vero participates in E-Verify.
- This position requires the ability to pass a standard background check upon offer of position.
- At least 2 professional references are required.
Company Overview