Note: The job is a remote job and is open to candidates in USA. Rhymetec is a rapidly growing cybersecurity and compliance firm helping organizations navigate complex security, privacy, and regulatory challenges. They are seeking an Operations Manager who will be responsible for ensuring the smooth day-to-day operation of the company, improving operational efficiency, and supporting growth through cross-functional collaboration.
Responsibilities
- Develop, implement, and continuously improve operational processes across the organization
- Identify bottlenecks, inefficiencies, and areas for automation
- Drive standardization and documentation of internal workflows and procedures
- Set and monitor organizational performance metrics and recommend improvements
- Execute company-wide operational initiatives and strategic projects
- Ensure projects remain on schedule, within scope, and aligned with business objectives
- Coordinate resources across departments to meet deadlines and service commitments
- Maintain accountability through project tracking systems and status reporting
- Partner with department leaders to improve collaboration and operational effectiveness
- Facilitate communication between Sales, Service Delivery, Security, Finance, HR, and Executive teams
- Support leadership in implementing organizational priorities and company initiatives
- Assist with scaling operations to support continued growth
- Develop and maintain KPI dashboards for executive leadership
- Analyze operational data to identify trends and opportunities for improvement
- Prepare executive reports and recommendations based on business performance
- Track service delivery metrics, utilization, profitability, and operational health indicators
- Assist with workforce planning and capacity management
- Support hiring and onboarding initiatives in partnership with HR
- Monitor team utilization and operational efficiency
- Ensure operational resources are aligned with company goals and growth forecasts
- Evaluate and implement tools that improve operational efficiency
- Work closely with Rhymetec’s AI initiatives to identify opportunities for automation
- Support integration of operational systems and reporting platforms
- Promote adoption of technology solutions that improve employee productivity and client outcomes
- Ensure operational processes align with internal policies and industry best practices
- Support quality assurance initiatives across service delivery teams
- Assist with internal audits, documentation reviews, and operational governance programs
Skills
- Bachelor's degree in Business Administration, Operations Management, or related field
- 5+ years of operations, project management, or business management experience
- Experience working within a professional services, consulting, technology, or cybersecurity organization
- Strong analytical and problem-solving abilities
- Exceptional organizational and project management skills
- Advanced proficiency with Microsoft Office, Google Workspace, and reporting tools
- Excellent communication and leadership skills
- Experience in cybersecurity, compliance, managed services, or SaaS environments
- Experience managing operational KPIs and executive reporting
- Familiarity with project management methodologies and operational frameworks
- Experience implementing automation and AI-driven business processes
- PMP, Lean Six Sigma, or related operational certifications
Benefits
- Employee Covered Medical Premiums (100%)
- Dental and Vision Benefits
- Company Paid Life Insurance
- PTO and Sick Time, 11 Paid Holidays
- Professional Development Opportunities
- 401K Retirement Company Match (3%)
- Summer Friday’s!
Company Overview