Note: The job is a remote job and is open to candidates in USA. GSA - Global Student Accommodation is a leading provider of student housing globally, dedicated to connecting young people with opportunities. They are seeking an Operations Specialist to provide on-site support and troubleshooting, working closely with Regional Property Managers to enhance operational efficiency and property performance.
Responsibilities
- Provide on-site troubleshooting and support for property management needs, including filling vacant positions and assisting with new hires
- Travel extensively, up to 90% of the time, with extended on-site stays averaging three weeks
- Conduct assessments of property performance and market conditions to identify areas for improvement
- Develop and execute action plans based on formal assessments in collaboration with Regional Property Managers (RPMs)
- Submit detailed reports on goals, actions taken, and outcomes upon assignment completion
- Train and coach on-site staff using job shadowing and hands-on techniques
- Lead by example in performing on-site office tasks
- Participate in interviewing, hiring, and training new team members
- Maintain regular communication with RPMs, VP of Operations, and Director of Leasing and Marketing
- Support the VP of Operations with ad-hoc projects when not on assignment
- Build productive relationships with corporate teams and ensure compliance with company policies
- Stay updated on property management practices and ensure compliance with all applicable laws
- Oversee the implementation of company policies and ensure consistent adherence across all sites
- Assist in monitoring property financials and performance metrics to identify improvement opportunities
- Provide feedback and recommendations to improve operational efficiency and property outcomes
- Address urgent property issues by working closely with on-site teams to resolve challenges quickly
- Assist with special projects, property audits, and other operational needs as directed by leadership
Skills
- Bachelor's degree or equivalent; or five to ten years related experience; or equivalent combination of education and experience
- General knowledge of all areas of successful multifamily property management
- Relevant experience running a property, even better at a university/college
- Travel up to 90%, including overnight and multi-day trips to multi-state location
- Thorough knowledge and understanding of federal and state Equal Housing Opportunity laws required
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
- Experience within a fast paced, target driven environment with strong focus on sales and marketing
- Be proficient in working with technology and adaptable to online systems
- Driver's license required
- Carbon Literacy Certification or willingness to undertake training
- Two years regional property manager level experience preferred including prior experience overseeing multiple apartment properties
- Certificate or license in property management preferred
- Experience with RealPage property management software, preferred
Benefits
- Generous benefits package! Including health, dental and vision.
- Company paid STD, LTD and Life insurance
- 401k + 4% employer matching
- Three weeks of PTO
- Paid wellness time
- Paid volunteer time
- Paid YuDay
- Parental Leave
- 11 paid Holidays
Company Overview