Note: The job is a remote job and is open to candidates in USA. Vehlo is a provider of repair shop technology, aiming to simplify the customer journey in the auto repair industry. The Part-Time Technical Customer Support Specialist will deliver high-quality support through various channels while ensuring accurate documentation and resolution of customer issues.
Responsibilities
- Handle incoming support inquiries through live chat, phones, and emails in a timely and courteous manner
- Write up support tickets through Zoho Desk
- Follow up on any unresolved tickets
- Create Knowledge Base Articles to further build our Knowledge Base library
Skills
- 1–3 years in a customer-facing support role — ideally in a SaaS, software, or tech-enabled service environment where you were responsible for resolving real problems, not just fielding complaints
- Self motivated with the ability to prioritize and manage time effectively
- Ability to develop positive relationships with team members and customers
- Willingness to work well with others and customers
- Willingness to help others with problems
- Strong communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Good understanding of Windows and networking
- Must have strong internet connectivity
- Ability to remain in a stationary position (sitting or standing) for extended periods
- Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
- Ability to view and interpret information on a computer screen for extended periods
- Ability to communicate effectively via phone, video, and written communication
- Ability to participate in virtual meetings with or without reasonable accommodation
- Maintain a dedicated, safe, and distraction-free workspace
- Reliable high-speed internet connection sufficient for video conferencing and job-related systems
- Ability to maintain productivity in a remote environment
- Must reside in a state where the company is authorized to employ workers
- Must be able to work core hours aligned to [time zone or schedule expectations]
- Automotive industry experience preferred
Benefits
- Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Company Overview