Note: The job is a remote job and is open to candidates in USA. Fujitsu is a global provider of communications networks for our connected world. The Principal Customer Technical Advocate (CTA) serves as the primary technical liaison between customers and various teams, ensuring technical readiness and successful solution delivery.
Responsibilities
- Lead services readiness activities to ensure projects are technically prepared for successful execution
- Support the creation of processes, solutions, or tools recommendations, as necessary
- Aligning NetMod with intelligent, high-ROI automation
- Serve as the primary customer-facing technical representative during project delivery and implementation
- Conduct customer technical reviews, design workshops, readiness assessments, and operational planning sessions
- Validate customer requirements and ensure they are accurately translated into engineering and delivery plans
- Provide technical guidance and oversight to engineering teams, implementation personnel, and external contractors
- Support project managers in managing technical scope, dependencies, risks, issues, and change requests
- Facilitate communication and alignment between customers, engineering, operations, and project delivery teams
- Review technical deliverables, implementation plans, acceptance criteria, and deployment readiness milestones
- Identify technical risks and develop mitigation strategies to minimize delivery impacts
- Support issue resolution and customer escalations by coordinating technical resources and driving corrective actions
- Monitor project progress against technical objectives and customer expectations
- Ensure successful completion of customer acceptance testing and project handoff activities
- Capture lessons learned and recommend process improvements to enhance delivery quality and customer satisfaction
- Provide technical continuity during project transitions from solution planning into delivery execution
- Build and maintain trusted relationships with customer technical stakeholders and leadership teams
Skills
- Bachelor's degree in Engineering, Telecommunications, Computer Science, Information Technology, or related field
- 8+ years of experience in technical program delivery, systems engineering, solution implementation, telecommunications, or customer-facing technical leadership roles
- 15+ years of experience in technical program delivery, systems engineering, solution implementation, telecommunications, or customer-facing technical leadership roles
- Experience leading customer technical reviews and coordinating cross-functional technical teams
- Strong understanding of service delivery lifecycles, network migration, deployment, testing, and operational readiness processes
- Demonstrated ability to influence technical decisions across multiple organizations and stakeholders
- Experience working with external contractors, vendors, and implementation partners
- Strong problem-solving, analytical, and risk management skills
- Excellent communication, presentation, and customer engagement abilities
- Experience with wireless, telecommunications, 5G, ORAN, networking, cloud, or infrastructure solutions
- Familiarity with project and program management methodologies
- Experience supporting large-scale customer deployments and multi-vendor environments
- PMP, ITIL, Agile, or related certifications
Benefits
- We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way.
Company Overview