Note: The job is a remote job and is open to candidates in USA. Private Health Management guides patients and families through the chaos and complexity of serious medical care. They are seeking a Product Manager to define, build, and optimize systems and workflows that support the Commercial organization, focusing on the integration of AI to enhance business operations.
Responsibilities
- Standardize commercial processes across deal management, sales lifecycle management, renewals, reporting, and KPI visibility
- Establish trusted, scalable systems of record and improve data quality, governance, and reporting consistency
- Design, prototype, and implement AI-powered tools and workflows that help commercial teams work more efficiently and extract insights from business data
- Help define PHM's long-term vision for how AI supports sales, account management, marketing, finance, reporting, and analytics functions
- Build strong partnerships across the Commercial organization and help define a gold-standard operating model that scales with company growth
- Work closely with sales, account management, marketing, finance, and leadership stakeholders to understand needs and identify opportunities for improvement
- Build trusted relationships that enable alignment across teams with differing priorities and perspectives
- Translate ambiguous business challenges into clear workflows, operating procedures, and scalable solutions
- Drive standardization across commercial processes and reporting practices
- Identify high-value opportunities to apply AI within commercial workflows
- Prototype and test AI-powered tools, interfaces, automations, and workflows using both internal and external technologies
- Partner with stakeholders to drive adoption and measure impact of AI-enabled solutions
- Stay current on emerging AI capabilities and evaluate how they can be applied to real business problems
- Support the evolution of platforms such as Salesforce, HubSpot, Outreach.io, and ServiceNow
- Improve visibility into key metrics, KPIs, and organizational performance
- Ensure solutions are practical, adopted by end users, and aligned to how commercial teams actually work
Skills
- Strong analytical and structured problem-solving skills with the ability to bring clarity to ambiguous situations
- Exceptional stakeholder management and relationship-building capabilities across all levels of an organization
- Curiosity, creativity, and a willingness to experiment with emerging AI tools and technologies
- Ability to work independently in a remote environment while maintaining strong cross-functional partnerships
- Interest in commercial operations, go-to-market functions, and business process improvement
- Consulting experience
- GTM Operations, Revenue Operations, or Commercial Operations experience
- Experience working closely with sales, account management, or broader commercial organizations
- Experience in high-growth or scaling environments
- Familiarity with CRM and GTM platforms such as Salesforce, HubSpot, or Outreach.io
Benefits
- Health/dental/vision benefits
- Annual cash incentive program
- 401k with match
- Flexible PTO
- PHM for PHM — our services for you and your dependents — and other benefits
Company Overview