Note: The job is a remote job and is open to candidates in USA. Fundraise Up is a global fundraising platform that aims to make donating to nonprofits fast and accessible. They are seeking a Product Manager for the Billing domain to manage transaction-based fee handling and improve the overall billing experience for organizations.
Responsibilities
- Own the Billing product area roadmap, outcomes, and prioritization; define quarterly goals and success metrics
- Partner with Engineering to deliver resilient billing systems (accuracy, idempotency, retries, monitoring, incident response, and clear ownership boundaries)
- Improve revenue protection and customer experience via dunning, failed payment recovery, refunds, and dispute/chargeback-related flows (as applicable)
- Define and maintain billing domain documentation: data model, event flows, edge cases, and operational run-books
- Run discovery with internal teams (GTM & Product Analyst) and customers to uncover pain points and opportunities; turn insights into clear PRDs and delivery plans
- Establish and track core Billing KPIs (e.g., failed payment rate, recovery rate)
- Drive antifraud strategy execution: define priorities and success metrics; partner with Eng/Data to ship realtime protections, monitoring/alerting, and fraud-response capabilities, and continuously improve rules based on observed patterns
Skills
- 4–7 years of product management experience with at least 1–2 years owning a technically complex domain
- Strong understanding of payment processing, payouts, fee models, refunds/chargebacks, multi-processor setups, and reconciliation
- Proven ability to work with engineers on backend/system design trade-offs and to ship reliable platform capabilities
- Comfort with data: defining metrics, building a measurement plan, and using analysis to prioritize and evaluate impact
- Clear written communication and structured thinking; can turn ambiguity into executable plans
- High ownership, high discipline, and strong cross-functional collaboration
- Experience with payment processors (Stripe Payments, PayPal, etc.) and/or financial systems integrations
- Experience in B2B SaaS pricing & packaging or self-serve account management
- Familiarity with audit/compliance requirements impacting billing (SOX readiness, SOC2 implications, etc.)
- Experience reducing billing-related support contacts through product + tooling
Benefits
- 31 days off
- Company subsidized medical insurance
- 100% paid telemedicine plan
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- English learning courses (50% reimbursement, up to $1,000 annually).
- Relevant professional education (100% reimbursement, up to $1,500 annually).
- Gym or swimming pool (50% reimbursement, up to $500 annually).
- Co-working (up to $250 monthly).
- Remote working.
Company Overview