Note: The job is a remote job and is open to candidates in USA. Cloud Coach is a Salesforce-native Professional Services Automation platform that helps organizations run delivery operations more efficiently. They are looking for a Product Solutions Manager to transform Professional Services delivery work into repeatable, monetizable products, focusing on AI-driven solutions and cross-functional collaboration.
Responsibilities
- Systematically collect user feedback and requirements from live engagements and the TSM team
- Hold discovery and requirements cadences with strategic customers, documenting requirements for handoff to the TSM team
- Audit existing configurations and package new ones into reusable, productized assets and templates
- Influence the productization roadmap, deciding what delivery work becomes repeatable product capability
- Drive monetization strategy for productized assets in partnership with leadership and Product
- Build and maintain a reusable asset/solution library that raises TSM delivery velocity
- Lead product design and execution, with an explicit focus on AI-forward solutioning and automation
- Configure and prototype solutions directly when shaping a new productized offering (shared craft with the TSM)
- Act as the liaison between PS delivery, Product, and Engineering, carrying field requirements into the roadmap
- Become the main point of contact for product enablement — creating knowledge assets internally and externally while maintaining existing knowledge nodes
Skills
- 3+ years of product management or solutions-architecture experience in a SaaS / professional-services context
- Hands-on configuration ability comparable to a strong Technical Solutions Manager, plus product-thinking and roadmap skills
- Demonstrated interest and capability in AI / automation applied to product or delivery
- Strong discovery skills: turning user feedback into prioritized, packaged requirements
- Comfort operating across PS, Product, and Engineering stakeholders
- Agentforce Specialist Certification required
- Salesforce Platform App Builder Certification required
- Salesforce Administrator Certification required
- Experience at a Salesforce ISV or AppExchange partner
- Background in PSA, project management, or similar platforms
Benefits
- Medical, Dental, and Vision Benefits
- Monthly Health and Wellness Stipend
- Flexible PTO
- Hybrid work environment with ability to work on-site in Fort Collins, Colorado or fully remote
- 401(k) matching up to $3,500 annually
- Eligibility for quarterly performance bonus
Company Overview
Company H1B Sponsorship