Note: The job is a remote job and is open to candidates in USA. AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences. As a Program Manager, you will coordinate and communicate between key client and internal stakeholders for large client program accounts to ensure customer satisfaction and drive financial accountability.
Responsibilities
- Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account
- Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary
- Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary
- Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy
- Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction
- Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy
- Provide direct interaction with service management to ensure smooth transition from project completion to service ownership
- Oversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account
- Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns
- Support deployment of international project and service needs with a keen understanding of regional differences
- Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience
- Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization
- Other duties assigned as needed
Skills
- Demonstrated experience working with multiple accounts/program deployments
- Demonstrated Project/Program Management or leadership role (direct or indirect)
- Valid and current Project Management Professional® (PMP) / PRINCE2 Practitioner certification
- Ability to lead and contribute individually, as well as work productively within a team and across functional disciplines
- Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills
- Strong business acumen and ability to interface credibly at all internal and external organization levels
- Strong ability to multi-task, prioritize, manage time and work in a self-directed manner
- Demonstrate leadership and management skills in a team-oriented, collaborative environment
- Exceptional strategic thinking and structured problem-solving skills
- Technical aptitude and ability to be a self-driven learner with credible understanding of Broadcast, Audio/Visual, Collaboration and Meeting space technologies overall
- Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
- Minimum 5 years of experience in AV technology or Enterprise Technology management
- Formal education in Audio Visual, Construction, Technology or related
Benefits
- Medical benefits, including vision and dental.
- Paid holidays, sick days, and personal days.
- Enjoyable and dynamic company culture.
- Training and professional development opportunities.
Company Overview