Note: The job is a remote job and is open to candidates in USA. Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. The Program Manager leads a national team of Virtual Access Educators, focusing on coaching and enabling the team to resolve access challenges through compliant virtual education of healthcare providers.
Responsibilities
- Lead, coach, and mentor a high-performing national VAE team, ensuring consistent delivery of high-quality virtual access education and reimbursement support
- Partner with Sales and Market Access leadership to align reimbursement strategies with brand and territory goals
- Oversee VAE expertise in retail prior authorization processes, pharmacy benefit troubleshooting, payer requirements, and appeals pathways
- Monitor team performance across defined KPIs, including triage time, enrollment efficiency, case resolution cycle time, documentation quality, and HCP satisfaction
- Implement standardized processes, best practices, and compliant workflows for all VAE interactions
- Serve as primary liaison across internal teams to identify, escalate, and resolve systemic access barriers
- Guide the team in effective virtual engagement techniques, including platform use, presentation skills, and efficient troubleshooting
- Ensure all activities adhere to HIPAA requirements, non-promotional standards, and all SOP/BRD policies. Reinforce the compliant use of approved materials and approved talk tracks only
- Oversee consistent and accurate CRM documentation, ensuring data quality, completeness, and insights that drive access strategy
Skills
- Proven leadership experience managing remote or field-based teams
- 8+ years in the pharmaceutical or healthcare industry, with strong expertise in HCP access, reimbursement, and pharmacy benefits
- Demonstrated collaboration with Field Sales, Market Access, and other commercial stakeholders
- Experience leading reimbursement or access teams supporting retail medications
- Expertise in managing access complexities, especially for new-to-market therapies
- Ability to translate payer insights into actionable coaching for access teams
- Strong competency with CRM platforms (e.g., Veeva) and virtual engagement technologies
Benefits
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
Company Overview