Note: The job is a remote job and is open to candidates in USA. Atreo.io is a company focused on providing RTSM applications, and they are seeking a Project Manager to act as the primary client contact for day-to-day operations. The role involves overseeing communication plans, coordinating data uploads, and providing training and support for clients.
Responsibilities
- Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT)
- Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs
- Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments
- Oversee client system UAT and system go-live
- Consult with client clinical supplies and operations leads to support system usage
- Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards
- Develop client and site system training manuals and deliver study training for clinical team
- Monitor study issues for trends to enhancement opportunities or additional training needs
- Participate in client audits
- Responsible for the health of the client relationships and tracking client Health Scores
Skills
- Professional technical support experience
- Strong communication skills
- The candidate must possess at minimum a bachelor's degree in a life sciences, supply chain management, or information technology field, or equivalent experience
- Leadership Competencies; Client focused, solutions focused, proactive, responsive, organized, highest quality deliverables
- Excellent verbal and written communication skills
- Up to 25% business travel, namely for on-site client visits in support of sales opportunities, client User Acceptance Testing, client training and industry conferences
- Clinical management experience is highly desired
- Supply chain experience is a plus
- Experience with RTSM is a plus
Company Overview