Note: The job is a remote job and is open to candidates in USA. HCL Global Systems Inc is seeking a highly experienced Technical Project Manager with deep expertise in Microsoft Dynamics 365 CRM and Finance & Operations to lead large-scale, enterprise transformation programs. The role involves managing complex ISV ecosystems, overseeing integration architecture, and ensuring seamless delivery across multiple vendors and stakeholders.
Responsibilities
- Lead end-to-end delivery of large-scale Dynamics 365 CRM and F&O implementations acting as the technical PM within SI-driven programs
- Own delivery governance across multiple workstreams including CRM, ERP, integrations, ISVs, and data migration
- Drive program planning, execution, risk mitigation, and dependency management across global teams
- Lead steering committees, executive reporting, and escalation management
- Ensure delivery adherence to scope, timelines, budget, and quality benchmarks
- Manage a complex ISV ecosystem forming part of the core D365 solution landscape, including but not limited to: SPS Commerce or TruCommerce (EDI / supply chain integrations) Vertex (indirect tax engine) SK Soft / SK Global (financial automation) ZINFI (PRM / partner management) Windchill / Bluestar PLM (PLM integrations) Deel (HR / workforce integrations) DHL/FedEx 4PL Other logistics, payments, and domain-specific ISVs
- Establish clear ownership models, SLAs, and accountability across ISVs and vendors
- Drive integration alignment and delivery orchestration between ISVs and core D365 SI teams
- Manage cross-ISV dependencies, timelines, and release coordination
- Resolve cross-vendor conflicts, integration failures, and delivery risks
- Ensure ISV solutions align with enterprise architecture, compliance, and business process goals
- Govern complex integrations across: D365 CRM (CE) and F&O External ISVs and SaaS platforms Enterprise applications (ERP, PLM, HR, eCommerce, WMS, TMS, banking, etc.)
- Define and oversee integration architecture, patterns, and data flow strategies
- Lead implementation of: API-based integrations (REST/SOAP) Azure Integration Services (Logic Apps, Service Bus, API Management, Data Factory) Middleware platforms (Boomi, MuleSoft, Informatica, etc.)
- Drive data migration, interface design, and integration testing strategy
- Translate business requirements into technical solutions and integration workstreams
- Facilitate design workshops, architecture discussions, and solution validation sessions
- Partner closely with: Solution architects Technical leads Functional consultants
- Oversee SIT, UAT, deployment, and hypercare activities
- Manage change control, release planning, and environment strategy
- Act as the single point of accountability across business, SI, ISVs, and Microsoft stakeholders
- Proactively manage: Integration risks ISV dependencies and readiness Multi-vendor delivery challenges
- Drive structured governance (RAID logs, KPIs, dashboards, release governance)
- Ensure compliance with security, data governance, and regulatory standards
Skills
- 10+ years of Project/Program Management experience in enterprise technology programs
- 7+ years of experience in Microsoft Dynamics 365 CRM (CE) and F&O implementations
- Proven experience working in System Integrator-led delivery models
- Strong experience managing multiple enterprise ISVs within a D365 ecosystem (e.g., SPS Commerce, Vertex, ZINFI, PLM, tax, EDI, HR systems)
- Solid technical understanding of: D365 CE (Sales, Customer Service, Marketing), D365 F&O / Supply Chain / Finance, Dataverse and Power Platform
- Hands-on knowledge of: API integrations (REST/SOAP), Azure Integration Services, Middleware platforms (Boomi, MuleSoft, Informatica, SnapLogic), Data migration frameworks
- Experience with Agile, Scrum, and hybrid delivery models
- Strong vendor, stakeholder, and risk management capabilities
- Microsoft Dynamics 365 certifications (CE / F&O / Power Platform)
- PMP / PRINCE2 / Scrum certifications
- Experience in large global transformation programs (multi-country / multi-ISV rollouts)
- Domain experience in Manufacturing, Healthcare, Retail, or Supply Chain
- Familiarity with: Azure DevOps, CI/CD pipelines, DevSecOps and release management practices
- Experience working with Microsoft FastTrack and partner ecosystem
Company Overview
Company H1B Sponsorship