Note: The job is a remote job and is open to candidates in USA. HopSkipDrive is a leader in safe, fast, and simple supplemental student transportation, connecting children to vetted caregivers. The Regional Account Manager is responsible for managing accounts and driving growth through strategic planning and client engagement.
Responsibilities
- Dedicate 2-3 days each week to on-site client visits to foster relationships, deepen understanding of client needs, and drive meaningful engagement. Additional national travel may be needed and reliable transportation is required
- Drive strategic expansion across HopSkipDrive’s product suite through structured discovery and Challenger methodology. Build and execute district-level growth strategies, including multi-threaded stakeholder plans while owning retention, expansion, and overall performance of named accounts
- Deliver exceptional client service, build and maintain strong, multi-threaded relationships across operational, technical, and executive stakeholders
- Lead multi-department discovery within districts to uncover unmet needs and quantify opportunity. Drive strategic expansion across HopSkipDrive’s product suite through structured discovery and Challenger methodology
- Communicate confidently with client executives, influencing decision-making through data, insight, and outcome-based recommendations
- Align Sales, Operations, Product, Finance, Trust & Safety and Support around client priorities and optimize our offerings to their needs
- Lead renewals and expansions, including structured negotiations and closing motions
Skills
- 5+ years of experience in Account Management, Customer Success, or Consultative Sales in SaaS, marketplace, logistics, or services environments
- Proven ownership of retention and expansion revenue
- Strong executive communication and presentation skills
- Demonstrated success managing complex, multi-stakeholder accounts
- Advanced CRM discipline and data fluency (Salesforce or equivalent)
- Experience leading cross-functional account execution
- Comfort operating in ambiguity with accountability for outcomes
- Experience in education, government, or regulated markets
- Familiarity with Challenger or similar insight-led sales methodologies
- Background in transportation, logistics, or marketplace platforms
Benefits
- Equity
- Flexible vacation
- Medical, dental, vision, and life insurance
- 401(k)
- FSA
- Opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential
- Equity stock options
Company Overview