Note: The job is a remote job and is open to candidates in USA. Tempus AI is a company focused on advancing the healthcare industry through precision medicine and AI technology. They are seeking a Regional Account Manager to lead a team in fostering client relationships, ensuring satisfaction and growth through strategic account management and collaboration with Clinical Account Executives.
Responsibilities
- Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization
- Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently
- Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged
- Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons
- Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows
- Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience
- Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base
- Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience
- Build and maintain strong client relationships through on-site support and regular, proactive communication
Skills
- Bachelor's degree in Biology, Life Science, Business, Healthcare Administration, or a related field; Master's degree preferred
- 5+ years of experience in account management or sales within the healthcare or biotechnology industry, with at least 2 years in a leadership role
- Demonstrated success in client retention and account growth
- In-depth knowledge of healthcare data, AI applications, and the competitive landscape
- Exceptional communication, negotiation, and presentation skills
- Travel as needed for client engagement and team support
- Master's degree
Benefits
- Incentive compensation
- Restricted stock units
- Medical and other benefits depending on the position
Company Overview