Note: The job is a remote job and is open to candidates in USA. TDB Communications is a veteran-owned company seeking compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. This remote position involves assisting individuals with their healthcare services and requires a full-time training period before transitioning to a part-time schedule.
Responsibilities
- Answer inbound calls using our automated system and provide clear, professional assistance
- Research and resolve customer inquiries while meeting service level agreements
- Document all interactions in our CRM system with thorough, accurate notes
- Guide callers through online applications and processes
- Maintain current knowledge of program regulations and policies
- Make outbound follow-up calls when needed
- Collaborate with team members and escalate complex issues to leadership
Skills
- High school diploma or equivalent
- 1+ year of customer service experience
- Strong communication skills (written and verbal)
- Ability to work independently and problem-solve
- Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)
- Experience with CRM tools, help desk software, or call center technology
- Familiarity with healthcare or government programs
Benefits
- Truly remote position: Work from home daily with equipment provide
- Generous time off: 9 paid holidays + 2 weeks PTO
- Retirement planning: 401(k) with company match
- Paid training: We prepare you for success from day one
- Career growth: Clear paths to Team Lead, Supervisor, and Specialist roles
- Stable employment: 25+ years supporting federal agencies; government contract security
- Meaningful work: Help real people navigate CMS and CDC programs that change lives
- Equipment will be mailed to your verified home address
Company Overview