Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas is seeking an experienced Customer Service Specialist to support solar customers. The role involves being the main point of contact for homeowners, managing inbound communications, and providing expert guidance in the solar industry.
Responsibilities
- Manage high-volume inbound phone and email inquiries with professionalism and a focus on first-call resolution
- Troubleshoot technical solar issues and complex billing inquiries, escalating cases only when necessary
- Coordinate seamlessly with Sales, Operations, and Billing departments to ensure customer requests are handled across all stages of their project
- Maintain detailed and accurate logs of all customer interactions and case updates within our CRM
Skills
- Prior professional experience in the solar energy sector is strictly required for this position
- You must have at least 2+ years of direct, hands-on experience in the solar sector to be considered for this role
- You must be fully available to work from 9:00 AM to 5:00 PM PST on either a Monday–Friday or Wednesday–Sunday shift
- You need exceptional communication skills to explain technical concepts to non-technical customers clearly and patiently
- You must possess technical aptitude with CRM systems and the ability to manage multiple digital communication channels simultaneously
Benefits
- Medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)
Company Overview
Company H1B Sponsorship