Note: The job is a remote job and is open to candidates in USA. Veeam Software is the Data and AI Trust Company, specializing in data resilience and security. The Senior Renewals Operations Manager will ensure cohesive operations across renewals execution and customer-facing processes, leveraging data and AI to enhance renewal outcomes.
Responsibilities
- Serve as a trusted operational partner to VP and Director of Renewals Operations; deliver executive-ready insights and support MBRs, QBRs, and strategic planning cycles
- Own the end-to-end renewals operating model and cadence; define and track globally consistent KPIs, leading indicators, and risk signals
- Own and continuously improve the Renewals Account Manager experience; reduce operational friction and increase time spent in high-value customer interactions
- Drive coordination on cross-functional initiatives; champion disciplined change management to ensure high adoption of new processes and tools across regions
- Leverage analytics and AI-powered tools to improve renewal predictability, identify churn risk, surface expansion signals, and reduce manual work for sellers and leaders
Skills
- Experience in renewals operations or related field
- Strong analytical skills with the ability to leverage data and insights
- Proven track record of driving cross-functional initiatives
- Excellent communication and presentation skills
- Ability to work collaboratively with senior leadership
- Experience with change management processes
- Familiarity with AI-driven tools and analytics
- Strong organizational skills and attention to detail
- Ability to manage multiple projects and priorities simultaneously
Benefits
- Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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