Note: The job is a remote job and is open to candidates in USA. PracticePanther is a company that provides legal practice software solutions, and they are seeking a Sales Account Manager to handle the complete sales cycle. The role involves educating customers, generating leads, and maintaining relationships while meeting productivity goals.
Responsibilities
- Prospect, generate opportunities, schedule, and run demonstrations, and close accounts
- Possess strong knowledge of the PracticePanther program to identify customer needs when qualifying them
- Document each call as per company and departmental policies and procedures
- Follow up with potential customers promptly if necessary while determining and managing your pipeline
- Demonstrate an aptitude for sales, ask for the next meeting and suggest additional products or services while increasing customer satisfaction and revenue
- Apply a positive customer service attitude in interactions with all customers and establish a positive rapport
- Communicate effectively and professionally in all forms of communication with internal team members and external customers. Be patient and understanding in all customer interactions
- Must keep up with all new product features and updates
- Explore new firms and make cold calls, in addition to re-engaging past prospects to generate awareness of the PracticePanther product
- Must be able to work with other teams effectively
- Other duties as assigned
Skills
- 0-1 years sales experience
- 0-1 years SaaS environment experience
- Proficiency with Salesforce, Intercom, Drift, and G Suite
- Must be patient, empathetic, and have excellent communication skills
- Data-driven individual
- Strong interpersonal skills to work collaboratively with different departments
- Comfortable with technology and learning new software
- Ability to handle escalated customer issues
- Self-motivated and diligent
- Excellent verbal and written communication skills
- Organized, detail-oriented, and able to manage multiple tasks
- Must be personable and enjoy working in a client-facing role
- Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
- Knowledge in the legal industry advantageous
- Experience in leading initiatives and succeeding in a team environment
- Experience with small and medium businesses and tech
Benefits
- Competitive salary
- Paid vacation + sick and parental leave
- Remote working flexibility
- Budget for home office improvements
- Company culture that encourages work / life balance
- 100% paid PPO medical, vision, and dental insurance, 401k matching
Company Overview