Note: The job is a remote job and is open to candidates in USA. Observe.AI is an AI Agents platform for customer experience, aiming to enhance customer service efficiency. The Sales Development Representative will generate and qualify sales leads, support marketing efforts, and develop expertise in the company's AI solutions.
Responsibilities
- Generate & Qualify Pipeline
- Prospect into accounts through outbound channels including cold calling, email, LinkedIn, and sales engagement tools
- Secure and qualify meetings with prospective customers by uncovering business challenges and identifying opportunities aligned to Observe.AI’s solutions
- Research target accounts and prioritize outreach strategies based on ICP alignment, buying signals, and market opportunity
- Consistently achieve and exceed pipeline generation metrics including meetings booked and qualified opportunities
- Support Field & Event Marketing Efforts
- Partner with Marketing and Sales teams to drive engagement before, during, and after events
- Use tools like Vendelux to identify targets and schedule meetings around conferences and industry events
- Attend customer-facing dinners, roundtables, forums, and conferences
- Become a Product & Market Expert
- Develop a strong understanding of Observe.AI’s AI platform and our differentiated position in the contact center and CX market
- Clearly communicate value propositions to both technical and business stakeholders
- Share market intelligence including customer feedback, competitor activity, and emerging AI trends
- Leverage Modern Sales Technology
- Utilize tools such as Salesforce, Outreach, ZoomInfo, LinkedIn Sales Navigator, Nooks, and other prospecting platforms to drive efficiency and pipeline visibility
- Maintain accurate activity tracking, prospect data, and forecasting hygiene within Salesforce
- Collaborate across GTM
- Partner closely with Marketing to sharpen messaging. Giving frontline feedback from the market that can directly influence outreach strategy and the evolution of the product roadmap
- Work side by side with Account Executive teams to strategize outreach and ensure seamless opportunity handovers
Skills
- 1–3 years of experience in sales, business development, customer-facing roles, at high-growth/startup environments (internship experience welcome)
- Highly motivated by goals, performance metrics, and career growth
- Self-starter who is curious, coachable, resilient, and comfortable operating in a fast-moving environment
- You are persistent, organized, and follow through with all follow-ups. You understand that success in sales comes from consistent effort over time
- Strong written and verbal communication skills with the ability to tailor messaging to different audiences
- Comfortable using modern AI and productivity tools such as ChatGPT, Claude, Gemini, or similar platforms to improve workflow and efficiency
- Naturally collaborative team player who enjoys sharing best practices and learning from others
- Energetic and confident, engaging with prospects through high-volume dialing and other outbound activities. You bring a ‘smile and dial' attitude and can quickly overcome objections smoothly and move forward with ease
- Willing and able to travel approximately 20–30% of the time for customer meetings, industry events, conferences, and team collaboration opportunities
- Bachelor's degree business, communications, or IT fields preferred
- Strong interest in enterprise sales and AI technology
Benefits
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
Company Overview