Note: The job is a remote job and is open to candidates in USA. Great Minds is a high-growth, mission-driven organization founded by educators in 2007. They are seeking a Seasonal Customer Support Representative who will handle inbound calls and various customer inquiries to ensure overall customer satisfaction. This role requires effective communication and the ability to navigate multiple software platforms in a remote team setting.
Responsibilities
- Works collaboratively with Operations and Sales teams as well as other members of the Customer Support Team
- Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping/receiving of materials
- Routes inquiries to the appropriate Great Minds team(s) for assistance
- Assists the team with various administrative tasks, including data collection and reporting
- Practices consistent and concise communication with both customers and internal contacts
- Keeps clear and meticulous records of customer interactions through the organization’s Customer Relationship Management (CRM) tool
- Assists in CRM data validation and management
- Tracks orders through various stages of fulfillment
Skills
- 1-3 years of experience in a customer service-related field
- Self-motivated with excellent creative and proactive problem-solving skills
- Strong interpersonal skills with the ability to navigate difficult conversations professionally
- Willingness to learn about company products and policies to better assist customers
- Ability to work in a fast-paced environment while managing multiple tasks and demands
- Excellent communication, organization, and time-management skills
- Highly proficient with Microsoft Office 365 (Outlook, Word, Excel)
- Ability to work remotely in a professional and secure environment
- Must have consistent high-speed internet access
- Must supply your own equipment (Chromebooks or tablets are not systems-compatible)
- High school diploma or equivalent
- Experience utilizing Salesforce or other CRM software
Company Overview
A group of education leaders founded the non-profit Great Minds in 2007 to define and encourage content-rich comprehensive education. It was founded in 2007, and is headquartered in Richmond, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://greatminds.org.