Note: The job is a remote job and is open to candidates in USA. Podium is a company focused on bringing AI Employees to local businesses, enhancing customer interactions and driving revenue. They are seeking a Senior AI Engineer to build and scale their AI Agent platform, which handles millions of conversations and enhances customer service across multiple channels.
Responsibilities
- Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale
- Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions
- Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability
- Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience
- Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency
- Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes
Skills
- 6-10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir
- 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows
- Proven success designing and maintaining distributed or high-throughput systems
- Strong problem-solving ability and comfort navigating ambiguity in large-scale systems
- Excellent communication skills and the ability to work effectively across teams
- A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving
- Ability to thrive in a fast-paced environment with shifting priorities
- Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring
- Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior
- Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns
- Hands-on experience with fine-tuning and data curation for improving model performance
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan with company matching
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Company Overview
Company H1B Sponsorship