Note: The job is a remote job and is open to candidates in USA. Acumatica is a leading innovator in cloud ERP solutions, helping small and midsized companies thrive in the digital economy. They are seeking a Senior Director of Partner Account Management to lead a team focused on driving revenue growth and customer satisfaction with major partners. The role involves managing partner relationships, overseeing annual planning, and ensuring strong team performance.
Responsibilities
- Drive outcomes across our most strategic partners
- Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach
- Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes
- Improve partner productivity and performance above the broader ecosystem
- Lead and grow the Major PAM team
- Lead, coach, and develop a team of 3–6 Major PAMs
- Set a high bar for account management, planning, and execution
- Help each team member grow into a stronger, more strategic operator
- Own relationships with top partners and their customers
- Build and maintain strong relationships with partner executives, including C-suite
- Stay closely connected across sales, delivery, and leadership within each partner
- Act as an executive sponsor on key deals and for strategic end customers
- Drive annual planning and execution
- Lead the annual planning process with each major partner
- Ensure plans are clear, measurable, and tied to growth and customer outcomes
- Hold both the team and partners accountable to execution
- Run high-impact QBRs
- Raise the quality and consistency of QBRs across the team
- Participate directly in the most important partner reviews
- Keep the focus on forward-looking growth, performance, and accountability
- Own forecasting and business visibility
- Drive forecast accuracy and pipeline quality across major partners
- Ensure clear visibility into risks and opportunities
- Provide straightforward, reliable updates to leadership
- Be the voice of the partner internally
- Represent the needs of top partners within Acumatica
- Influence programs, product, and go-to-market based on partner feedback
- Champion key partner asks and helps remove internal friction
- Scale what works
- Identify and establish best practices across major partners
- Share and drive adoption of those practices across the broader PAM team and ecosystem
Skills
- Bachelor's degree in Business, Management, or related field required
- 10+ years of people leadership experience leading teams in partner management, account management, or similar roles
- Experience working with complex B2B solutions (ERP experience strongly preferred)
- Deep expertise managing and growing strategic partner relationships
- Strong operator—comfortable with planning, forecasting, and driving accountability
- Able to work effectively at the executive level, both internally and with partners
- MBA or advanced degree preferred
- Direct sales experience is a plus
Benefits
- Annual bonus and stock
- Sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role
- Healthcare benefits (medical, dental and vision insurance for you and your dependents)
- Employer paid Short-Term/Long-Term Disability and Basic life coverage
- 401(k) plan with company match
- Flexible time off
- Sick and safe leave
Company Overview
Acumatica is a cloud ERP system that offers business management solutions for companies. It was founded in 2006, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is https://www.acumatica.com.