Note: The job is a remote job and is open to candidates in USA. Lenovo is a cutting-edge RD and technology incubation organization dedicated to advancing information technology and smart devices. The Senior Field AI Solutions Engineer will deploy and operationalize AI-powered solutions in real customer environments, working closely with various teams to bridge the gap between prototype and production.
Responsibilities
- Deploy AI-powered solutions in customer environments, including edge computing platforms, software applications, sensors, and supporting infrastructure
- Integrate solutions with customer IT and operational systems, APIs, databases, and enterprise platforms
- Develop and maintain integration code, automation scripts, and deployment tooling using Python and related technologies
- Assess customer environments and ensure deployment readiness, connectivity, and system compatibility
- Configure, tune, validate, and troubleshoot Computer Vision and AI models in production environments
- Analyze field performance, identify root causes of accuracy issues, and optimize solution performance for real-world operating conditions
- Collect and analyze deployment data to support continuous improvement and model refinement
- Partner with RD teams to communicate field findings and accelerate product maturity
- Serve as the primary technical lead for customer deployment activities, driving implementation execution and coordinating with architects, product managers, RD teams, and customer stakeholders
- Lead complex technical issue resolution and coordinate cross-functional engineering teams when escalations are required
- Conduct customer acceptance testing and validate deployment success criteria
- Train customer teams on solution operation, best practices, and troubleshooting procedures
- Create and maintain installation guides, deployment documentation, configuration records, and troubleshooting playbooks
- Document lessons learned and best practices to improve future deployments and accelerate solution scalability
- Serve as the critical feedback channel to the core RD team. Translate on-site deployment issues, hardware limitations, integration challenges, and algorithmic edge cases into structured, actionable engineering insights
- Capture and distill delivery experience into optimization recommendations for both software and hardware components, relaying timely feedback to Solution Architects and the RD team
- Adhere to customer safety, security, privacy, and compliance requirements during all deployment activities
- Protect customer data and Lenovo intellectual property in accordance with company policies, contractual obligations, and applicable regulations
Skills
- 5+ years of experience in solution deployment, systems integration, software engineering, field implementation, or related technical roles
- Bachelor's or Master's degree in Computer Science, Electrical Engineering, Computer Engineering, AI/ML, or a similar degree
- Practical experience deploying, tuning, validating, and troubleshooting Computer Vision and AI-based solutions in production environments
- Demonstrated ability to diagnose and resolve complex technical issues across software, infrastructure, and deployed systems
- Strong communication and presentation skills with customer-facing experience
- Experience in manufacturing, industrial automation, computer vision, AI platforms, or intelligent edge solutions is preferred
- Willingness to travel extensively and support long-term customer-site deployments globally
- Mandarin language proficiency is a plus
Benefits
- Individuals may also be considered for bonus and/or commission.
- Lenovo’s various benefits can be found here: https://www.lenovobenefits.com/enrolling-in-benefits/why-join-lenovo/
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