Note: The job is a remote job and is open to candidates in USA. Docusign is a leading company in e-signature and contract lifecycle management, serving over 1.5 million customers worldwide. They are seeking a Senior Manager of Site Reliability Engineering to lead a team focused on enhancing the reliability and performance of their global platform while fostering a culture of technical excellence and continuous learning.
Responsibilities
- Drive the day-to-day reliability, availability, and performance of Docusign’s global platform. You will ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience
- Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust
- Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. Foster a culture of continuous learning, psychological safety, and technical excellence
- Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. You understand that seconds of latency affect signers and downtime blocks business deals, and you advocate for the user in engineering discussions
- Implement and champion the adoption of the Internal Developer Platform (IDP), making it seamless for our 2,000+ developers to build reliable services by default
- Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery
- Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms
Skills
- 10+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment
- Experience guiding teams that build tools and automation, viewing infrastructure as code and internal developers as your primary users
- Experience managing complex technical projects, handling incident management efficiently, and driving systems to higher standards of uptime
- Experience making technical priority decisions based on user impact and translating technical metrics into customer trust
- Experience solving modern operational problems with software automation
- Experience with modern programming languages (such as Go or Python) to review code, guide architecture, and lead automation efforts
- Experience managing enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS)
- Experience contributing to or implementing Internal Developer Platforms (IDPs) that boost developer velocity and autonomy
- Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines
- Hands-on experience with public cloud ecosystems (specifically Azure) and multi-region architectures
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company Overview
Company H1B Sponsorship