Note: The job is a remote job and is open to candidates in USA. SupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They are seeking a Senior Product Manager to lead complex Customer Experience initiatives, drive product strategy, and mentor junior product managers while ensuring alignment with business objectives.
Responsibilities
- Provides strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment
- Leads comprehensive user and market research to inform product strategy, validating insights through data analysis and customer and stakeholder interviews
- Sets vision and strategic goals for complex projects, defines the experience architecture and desired outcomes across multiple user journeys, and adapts plans and documentation as business needs change
- Owns commercial outcomes for the customer experience — connecting the product roadmap to financial goals and margin, and balancing customer acquisition cost against lifetime value
- Drives conversion optimization across the funnel, including checkout friction, search relevance, and personalization
- Translates Amplitude (or similar) analytics, behavioral data, and continuous A/B test results into actionable roadmap decisions
- Partners with engineering on platform direction, including modern headless architecture, robust APIs, and enterprise commerce capabilities
- Identifies and prioritizes opportunities to apply AI and machine learning — such as dynamic pricing, smart search, and recommendation engines
- Owns and oversees the product backlog, requirements, and user stories across multiple projects, and improves the team’s documentation and delivery practices
- Builds product documentation within JIRA and runs scrum ceremonies including sprint planning and sprint review
- Leads UAT planning and execution and is ultimately responsible for testing and approval of implementation, ensuring stable, scalable delivery ahead of high-traffic peak seasons
- Establishes project KPIs, develops A/B test and staged rollout plans, builds performance monitoring plans, and performs post-launch analysis to determine success and surface new opportunities
- Communicates complex insights and outcomes to senior stakeholders, mentors and trains junior product managers, and influences and improves work across departments
Skills
- Bachelor's degree in Business, STEM, or a related field
- 7+ years of product experience, with 5+ years serving in a similar role on a Product/Customer Experience Team
- 2+ years of e-commerce industry experience
- A track record of independently leading large, complex, cross-functional initiatives end to end
- Strong data fluency, with the ability to turn Amplitude analytics, behavioral data, and A/B test results into roadmap decisions
- Experience defining and running A/B tests and experimentation (e.g., Amplitude) and establishing project KPIs and performance monitoring plans
- Experience with JIRA and Confluence, or equivalent tools, for documentation and scrum ceremonies
- Proven leadership and mentorship skills, with a tendency to invest in colleagues and team growth and improve the effectiveness of others
- Exceptional problem-solving skills and sound judgment on complex, ambiguous, and escalated decisions
- Excellent written and verbal communication skills, including the ability to communicate complex insights to and influence senior stakeholders across departments
- The ability to multi-task, reprioritize, and actively manage project timelines and deliverables
- Exposure to applying AI/machine learning to commerce use cases (e.g., dynamic pricing, smart search, recommendations)
- Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L
- Familiarity with modern e-commerce platform architecture, including headless architecture, APIs, and enterprise commerce engines
- Hands-on data querying with BigQuery or SQL
- Exposure to applying AI/machine learning to commerce use cases (e.g., dynamic pricing, smart search, recommendations)
- Experience with design and prototyping tools (Figma is a plus)
Benefits
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments
- Wellness initiatives and Flex-Time Policy
- Career growth through annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget
- Volunteer Paid Time Off
Company Overview