Note: The job is a remote job and is open to candidates in USA. Headlight is a company transforming mental healthcare, focused on improving access to care and enhancing clinician delivery. The Senior Product Manager, Clinical Experience will own the clinical product surface, consolidating roadmaps and establishing a product-led practice to improve mental health care outcomes.
Responsibilities
- Design a vision for world-class clinical experience - thinking in ecosystems across the full clinician journey, not isolated features, and asking what we would build if we were not constrained by what already exists
- Own the clinical systems roadmap: work closely with our clinical, operations and care teams to define priorities and success metrics
- Establish product governance - act as the buffer between clinical stakeholders and engineering, and ensure priorities are set by measured impact
- Evaluate AI and third-party tools with rigor: define evaluation criteria, assess build vs. configure vs. buy for every initiative, and apply solutions where they genuinely give clinicians time back - not as a default
- Measure the benefit in terms that matter where every initiative has a baseline before and after: time saved per session, reduction in non-billable administrative hours, billed hours unlocked, and clinical outcomes improved
- Work across the full spectrum of clinical delivery - from optimizing workflows inside NextGen (templates, task routing, clinical documentation) to designing integrations that extend the EHR into our broader ecosystem, to scoping and building net-new clinical tooling where no off-the-shelf solution exists
- Own the integration layer between our clinical tools - Blueprint, NextGen, and any custom-built surfaces - ensuring they work together as a coherent system rather than a set of disconnected point solutions that clinicians must manually bridge
- Build clinical safety into the practice from the start - understand where our tooling intersects with client safety and ensure speed of delivery never comes at the cost of clinical integrity
Skills
- 7+ years of product management experience, with meaningful time in healthcare or clinical tools
- Familiarity with healthcare systems integration (HL7, FHIR, API-based) and the judgment to know what belongs natively in an EHR vs. an external layer
- A track record of building product practice from scratch - creating structure, earning trust, and delivering measurable improvement
- AI literacy applied practically: you can evaluate tools, assess clinical risk and integration complexity, and make informed decisions
- The ability to quantify benefits concretely to measure outcomes: saved time, recovered hours, improved throughput
- Preferred hands-on EHR experience - you know how they work, where they are configurable, and where they need a build-around. [NextGen, Epic, AdvancedMD or Athena]
- Direct clinical or clinical operations background preferred. Experience in behavioral health is a plus
Benefits
- W2 role with competitive compensation
- Medical, Dental and Vision on the first of the month after employment
- Paid Vacation, Sick, and Holiday time
- Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
- 401(k) plan with company contribution
- Opportunity to work in a cutting-edge healthcare technology environment
- Professional development opportunities and training
- Collaborative and supportive work culture
- Impactful role contributing to the enhancement of patient care and healthcare processes
Company Overview