Note: The job is a remote job and is open to candidates in USA. Plan A Technologies is looking for an experienced Senior Program Manager for a strategic engagement in the Product Management organization. This role focuses on establishing a robust operational foundation and standardized frameworks for a critical platform expansion initiative.
Responsibilities
- Establish Technical Platform Configuration Playbooks: Partner directly with the Product SPOA to standardize technical configuration rules and playbooks across critical product domains:
- User Lifecycle Management (ULM): Standardizing identity provisioning, IDP configurations, and bulk roster migrations
- Multi-Tenancy: Coordinating net-new tenant configurations across affiliate service organizations
- Branding: Architecting asset collection, sub-brand setups, and regional Marketing Center compliance rules
- Transaction Journey (TJ): Mapping regional compliance, commission structures, and payment policies for CCiBT integrations
- Standardize Integration Testing & QA Gateways: Partner with TPMs to establish a predictable, standardized testing and QA framework for Platform Expansions. Define and scale comprehensive, repeatable test plan templates, smoke-test protocols, and bug-bash guidelines to ensure high-quality launch verification is built directly into the program infrastructure
- Revamp Launch Readiness & Hypercare Frameworks: Establish the framework for launch readiness and hypercare support for the different Platform Enablement archetypes. This should include a scalable, predictable Go/No-Go readiness framework, revamping the Go/No-Go review templates, as well as post-launch escalation procedures. Partner with Product Support to build the blueprint for day-of-enablement 'Hypercare' war rooms so they can be run systematically
- Lead Continuous Improvement & Retro Frameworks: Map out complex cross-functional integration workflows to identify systemic product bottlenecks, capacity constraints, and operational dependencies. Build actionable retrospective frameworks that feed system insights back to backend engineering teams, driving long-term platform automation and self-service administration
Skills
- B.S. or equivalent experience in a technical or business discipline
- 8+ years of experience as a Senior Program Manager, Technical Program Manager, or Project Manager within enterprise software, SaaS, or complex product-led environments
- Systems-Builder Mindset: A proven track record of moving past manual, ad-hoc execution to design highly structured program frameworks, repeatable runbooks, and scalable business functions from the ground up
- Strategic Long-Term Program Focus: Experience driving multi-phase, long-term initiatives where the core goal is establishing operational readiness and building foundations for future team inheritance
- Enterprise-Scale individual Contributor Experience: Demonstrated experience leading large-scale, cross-functional programs spanning multiple organizations (Product, Engineering, Business Operations, Legal, and Finance) with minimal guidance
- Exceptional Comfort with Ambiguity: Ability to enter a fast-moving, evolving environment, build immediate consensus, and map a clear 'path to green' where structure did not previously exist
- Expert Communication & Documentation: Highly skilled at translating complex technical dependencies and business processes into clear, concise documentation, trackers, and executive status summaries
- Excellent verbal and written English communication skills
- Outstanding communication, and interpersonal skills
- Initiative and drive to do great things
Benefits
- Work From Home 100% of the time, or come in to one of our global offices. Up to you.
- Great colleagues and an upbeat work environment: You'll join an excellent team of supportive engineers and project managers who work hard but don't ever compete with each other.
- Vacation
- Brand New Laptop
Company Overview
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