Note: The job is a remote job and is open to candidates in USA. Brightree is a company focused on healthcare technology solutions. The Senior Project Manager – SaaS Customer Implementations leads large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments with high customer satisfaction. This role manages complex projects, financials, risks, and collaborates with multiple stakeholders to deliver quality implementations.
Responsibilities
- Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live
- Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts
- Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization
- Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations
- Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations
- Facilitate customer workshops, requirements sessions, status reviews, and executive updates
- Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget
- Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting
- Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness
- Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection
- Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations
- Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies
- Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes
- Champion delivery excellence, customer value realization, and scalable implementation practices
- Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States
Skills
- Bachelor's degree in Business, Technology, or Healthcare
- 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations
- PMP Certification
- Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments
- Strong working knowledge of project accounting, budgeting, forecasting, and resource management
- Proven success leading cross-functional teams without direct authority
- Experience with complex integrations, interfaces, infrastructure components, or third-party vendors
- Excellent communication skills and ability to influence stakeholders at all levels
- Experience in regulated industries or healthcare environments
- Demonstrates 'drives collaboration' by building trust and strong partnerships, fostering open communication and shared accountability
- Strong customer orientation and ability to guide customers through change
- Strategic problem-solving and conflict-resolution skills
- Ability to simplify complexity and communicate clearly
- Strong organizational discipline and attention to detail
- Adaptability in fast-moving SaaS environments
- Lean Six Sigma Green Belt or Black Belt certifications
- Experience with SaaS implementations in healthcare, pharmacy, or post-acute care
- Experience using project tools such as Smartsheet, Jira, MS Project, or similar
- Experience working in global, matrixed organizations
Benefits
- Employees scheduled to work 30 or more hours per week are eligible for benefits.
- Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
- Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment
- Receive 11 paid holidays plus 3 floating days
- Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
Company Overview
Company H1B Sponsorship