Note: The job is a remote job and is open to candidates in USA. Cloud for Good is a client-service organization seeking a Senior Salesforce System Administrator to manage their internal Salesforce platform. This role is critical for ensuring platform stability, data integrity, and timely delivery of enhancements while supporting user adoption and continuous improvement.
Responsibilities
- Salesforce Administration & Configuration
- Administer and maintain Cloud for Good’s Salesforce org, including user management, security settings, profiles, roles, permissions, workflows, and data integrity
- Configure and customize Salesforce features to align with defined business requirements and product direction
- Support the implementation and rollout of new Salesforce functionality and enhancements
- Delivery Execution
- Execute Salesforce workstreams as prioritized and defined by the Lead Salesforce Product Manager
- Support configuration, development, testing, deployment, and post-release stabilization activities
- Participate in testing activities, including system testing and UAT support, to ensure solutions meet acceptance criteria
- Reporting, Monitoring & Issue Resolution
- Develop and maintain Salesforce reports, dashboards, and analytics to support business visibility and decision-making
- Monitor system performance and proactively troubleshoot issues
- Track, investigate, and resolve user-reported defects in a timely manner
- User Support & Enablement
- Provide ongoing support to internal users on Salesforce functionality and best practices
- Assist with training and enablement efforts to ensure users understand new features and processes
- Ensure new processes and system updates are documented and communicated effectively
- Documentation & Continuous Improvement
- Create and maintain as-built technical documentation to support future enhancements and platform continuity
- Stay current on Salesforce releases, features, and best practices, recommending optimizations as appropriate
- Identify opportunities to enhance existing functionality and surface potential improvements
Skills
- 4–6+ years of hands-on Salesforce administration or solution delivery experience
- Strong experience with Salesforce configuration, automations, reporting, and data management
- Experience working within a global or offshore delivery modeI
- Ability to execute clearly defined requirements with accuracy and attention to detail
- Strong communication skills and ability to collaborate with U.S.-based stakeholder
- Salesforce Administrator certification (Advanced Admin a plus)
- Preferred experience supporting GTM organizations, including Sales, Alliances, Marketing, and Revenue Operations
- Preferred experience in professional services environments
- Exposure to Agile or iterative delivery model
Company Overview