Note: The job is a remote job and is open to candidates in USA. NTT DATA is a business and technology services leader, and they are seeking a Senior SCADA Support Engineer (MICS) to join their team in Gray Court, South Carolina. The role involves providing L2 support for MICS SCADA incidents, leading technical activities, and collaborating with global teams to enhance system operations.
Responsibilities
- Provide L2 support for MICS SCADA incidents, service requests, and operational issues
- Act as SPOC for Incident, Change, and Problem Management processes
- Perform root cause analysis, troubleshooting, and issue resolution
- Lead coordination across business users, global IT teams, rollout teams & development teams
- Support SCADA rollout, configuration, validation, debugging, and stabilization activities
- Gather, analyze, and document requirements for enhancements and change requests
- Participate in and support test management, including defect tracking and validation
- Drive execution of small orders and work packages within larger initiatives
- Maintain documentation for risks, defects, and continuous improvement opportunities
- Track and report license usage and system lifecycle information where applicable
- Provide on-demand support (including occasional weekends) as required
Skills
- 5+ years of experience in SCADA systems (MICS preferred)
- 3+ years of experience with MS SQL databases
- 3+ years of experience in SCADA rollout and configuration
- 5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned)
- 7+ years of experience in L1/L2 production support environments
- 5+ years of experience working with globally distributed teams
- Must reside in the US
Benefits
- Incentive compensation based on individual and/or company performance
- Company benefits including medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
Company Overview