Note: The job is a remote job and is open to candidates in USA. PartsSource Inc. is the leading technology and software platform for managing mission-critical healthcare equipment. The Service Program Manager is responsible for ensuring exceptional operational and financial performance for key Service accounts, leading the deployment of effective processes and technology to drive service excellence and employee engagement.
Responsibilities
- Overseeing the service request process, both preventative and corrective, for the assigned account. This includes directly liaising with the PartsSource Service Delivery team to ensure a seamless event management experience
- Communicating with stakeholders on hourly/daily basis to keep them informed of service activities to ensure that customer expectations are met
- Overseeing critical priorities for the service team, ensuring we work collaboratively and are aligned with the service program's goals
- Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision
- Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program
- Identifying, assessing, and mitigating potential risks to the service program's success through voice of customer
- Managing changes to the program scope, schedule, or budget
- Supporting the Service Operations Manager by proactively monitoring program metrics, highlighting areas of deviation, and facilitating corrective action efforts to keep performance aligned with expectations
- Ensuring that the program deliverables meet the required quality standards
- Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget
Skills
- Bachelor's Degree or equivalent healthcare related experience
- Experience with service operations in complex healthcare systems required
- Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards
- Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook
- Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred
Benefits
- Competitive compensation package withsalary, incentives,company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction,andmore!)
- Careerand professional developmentthrough training,coachingand newexperiences.
- Hybrid culture with new & beautifulworkspacesthat balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionalslearning and growing together.
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