Note: The job is a remote job and is open to candidates in USA. Nordic Global is a consulting company that provides expert platform-specific services. They are seeking a Program Manager to lead the planning, execution, and delivery of multi-wave ServiceNow implementation programs, ensuring alignment with business objectives and managing cross-functional teams.
Responsibilities
- Lead the planning, execution, and delivery of a multi-wave ServiceNow implementation program, ensuring alignment with business objectives, scope, budget, and timelines
- Establish and drive overall program governance, including project plans, RAID logs (risks, assumptions, issues, dependencies), status reporting, and executive communications
- Manage the successful delivery of modules, including: IT Service Management (ITSM), IT Asset Management (ITAM), HR Service Delivery (HRSD), IT Operations Management (ITOM), Hardware Asset Management (HAM), and Software Asset Management (SAM)
- Collaborate with executive sponsors, business stakeholders, IT leadership, process owners, and implementation partners to define priorities and ensure organizational readiness
- Oversee multiple workstreams and cross-functional teams, ensuring dependencies are identified and managed across all implementation waves
- Facilitate requirements gathering, solution design reviews, and key decision-making sessions to support business and technical objectives
- Monitor program health, proactively identifying and mitigating risks, issues, resource constraints, and schedule impacts
- Manage vendor and consulting partner relationships, ensuring adherence to project milestones, deliverables, and quality standards
- Drive change management, communication, training, and adoption activities to promote successful platform adoption and business transformation
- Track program financials, resource utilization, and project performance metrics, providing regular updates to leadership and steering committees
- Ensure compliance with enterprise architecture, security, governance, and ServiceNow platform best practices
- Develop and maintain a roadmap for future implementation waves, incorporating lessons learned and continuous improvement opportunities
Skills
- Bachelor's degree or equivalent combination of education and experience required
- Relevant training, certification, or accreditation required
- 8+ years of project/program management experience, including leading large-scale enterprise technology implementations
- 3+ years of experience managing ServiceNow implementation programs or related IT transformation initiatives
- Strong understanding of ServiceNow modules, including: IT Service Management (ITSM), IT Asset Management (ITAM), HR Service Delivery (HRSD), IT Operations Management (ITOM), Hardware Asset Management (HAM), and Software Asset Management (SAM)
- Experience leading or supporting ServiceNow implementations within healthcare organizations, with a strong understanding of healthcare operational workflows, compliance considerations, and stakeholder environments
- Experience managing complex, multi-phase or multi-wave transformation initiatives
- Experience leading ServiceNow platform transformations across multiple business units and enterprise-wide deployments
- Ability to effectively engage and communicate with executive stakeholders, business leaders, technical teams, and external consulting partners
- PMP, PgMP, Agile, and/or ServiceNow certifications preferred
Company Overview
Company H1B Sponsorship